Service Manager

Job Description

Job Description

Salary : About Us

Firematic has been proudly serving those who protect us all for over 50 years. We provide industry-leading fire apparatus, equipment, and service with an unwavering commitment to quality and customer support.

Position Overview

We are seeking a Service Manager to oversee day-to-day operations of our fire apparatus repair facility. This role manages repair orders, scheduling, warranty administration, and customer communication while ensuring efficient shop productivity and exceptional service.

Key Responsibilities

• Process and track repair orders using Service Manager software
• Schedule apparatus repairs and maintain consistent communication with customers
• Monitor shop productivity and coordinate daily operations with the team
• Administer Pierce warranty claims and track parts orders with the warehouse
• Prepare customer quotes and ensure timely completion of repairs and upgrades
• Maintain facility standards and ensure safety and compliance
• Attend select industry trade shows and company events

Qualifications

Why Firematic?

Join a family-owned company that values integrity, teamwork, and dedication to serving first responders. We offer competitive pay, full benefits, and opportunities for growth.