Change Manager

Req ID : 336296

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Change Manager to join our team in Plano, Texas (US-TX), United States (US).

"The change Manager role ensures all projects and IT infra (change initiatives) meet objectives on time and on budget by increasing employee adoption and process usage. The change manager will ensure due diligence has been completed before allowing change requests into production. An ideal candidate thrives in a dynamic fast-paced environment and has an ITIL background in leading content and information architecture strategy across an organization.

In your role, you will ...

• Administer the ongoing system enhancements and future deployments initiated via the support teams and business
• Lead the CAB meetings and pass the required phases of Change requests
• Monitor success criteria, metrics, milestones, and timelines for deployment of change requests
• Ensure Change requests are signed off when complete and relevant information is handed to the appropriate technical documentation writers for publication
• Communicate change management plans to stakeholders to implement strategies through cross-functional teams; identifies and leads opportunities for process improvements
• Conduct analysis to make recommendations, assess effectiveness and mitigate risk in the existing change management process
• Plan change management activities that meet the different needs and values of the individual teams and functions within the business unit
• Communicate the vision of continuous process improvement (CPI) across the IT organization, Define and create reports on CSI, critical success factors (CSFs), key performance indicators (KPIs) and SLAs
• Gather feedback from end users to understand how to improve efficiencies when it comes to change management
• Provide relevant coaching, training, and support to champion change management culture within the organization.

As our ideal candidate,

About NTT DATA

NTT DATA is a $30 + billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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