H&M Sales Advisor

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Customer Sales & Profit

• Provide excellent customer service : welcoming & guiding customers through the store and the omni experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Promote and sell our products to customers
• Promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with the store management team

General Information

Fashion & Trend Awareness

Team & Development

Retail Operations / Visual & Commercial Execution

Qualifications

Who You Are

Why You'll Love Working at H&M

Additional Information

Job Status : Hourly, Non-Exempt

EEOC Code : SLS

Compensation : Sales Associates Pay Rate $13.75 per hour

H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future.

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us.

Benefits : We offer attractive benefits with development opportunities. All employees receive a staff discount card valid for all H&M Group brands. In addition to the staff discount, employees are included in the H&M Incentive Program (HIP). Local markets may offer additional benefits.

Inclusion & Diversity : H&M is committed to inclusive, diverse and equitable workplaces. We strive for a fair and equal recruitment process and ask applicants not to attach a cover letter for bias reduction.

Company Description : H&M is a fashion brand offering the latest styles and inspiration at affordable prices in a sustainable way.

H&M Fashion USA, Inc. – Maki Assessment Tool : We use an online skills-based assessment for sales advisor positions. Completing the assessment is optional. If you choose to complete it, your score is one factor considered by the hiring team. If you have difficulties, you can request an alternative method of assessment by contacting recruitment_support@hm.com. We collect information in the assessment for evaluation and for applicant privacy notices. For more information, refer to our cookies and privacy notices.

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