IME Supervisor

JOB SUMMARY

The Operations Supervisor is responsible for managing the various aspects of the Independent Medical Exam or Medical File Review process, specifically the intake, turn-around time and the supervision of the Customer Service Representative and Quality Assurance teams.

Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.

MAJOR DUTIES & RESPONSIBILITIES

Main Duties :

• Supervise the assigned staff and oversee the CSR and QA Boards to ensure a timely and accurate process of each file.
• Conduct daily audits on staff to ensure that goals are met, and coaching / training is provided when required.
• Provide details of board reviews to the manager to ensure the efficiency and productivity of staff.
• Assist in identifying & correcting staff performance
• Ensure referrals meet the client-directed Turn Around Time (TAT).
• Assist management team with ensuring intake completion
• Assist management team with scheduling and coordinating depositions
• Other duties & special projects, as assigned and based on business needs.

Oversight of CSR Case Handling

Oversight of QA Case Handling :

Following up with Physicians for outstanding reports

Reviewing received reports for accuracy

Delivering completed reports back to all applicable parties

Following all client-specific instructions

Requirements

EDUCATION / CREDENTIALS :

An Associate’s Degree or Bachelor’s Degree is preferred.

JOB RELEVANT EXPERIENCE :

Medical peer review or healthcare industry knowledge required.

Business experience in a healthcare and / or insurance setting is preferred.

JOB-RELATED SKILLS / COMPETENCIES :

Present exceptional communication skills with a clear understanding of company business lines.  The ability to apply critical thinking, manage time efficiently and meet specific deadlines.  Computer literacy and typing skills are essential.

WORKING CONDITIONS / PHYSICAL DEMANDS :

Any lifting, bending, traveling, etc. required to do the job duties listed above.  Long periods of sitting and computer work.

WORK FROM HOME TECHNICAL REQUIREMENTS :

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work-from-home positions.

This job description is subject to change at any time.

Benefits

Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.

ABOUT DANE STREET :

A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.