Senior Account Manager

Are you passionate about maintaining great relationships with clients, being a trusted advisor, and delivering smart and impactful solutions? Are you a highly driven and engaged client services professional looking to grow your career within an exciting, growing business? If so, we would like to talk with you about our Senior Account Manager opportunity!

The Senior Account Manager will be responsible for leading agency relationships with corporate clients, luxury and fashion brands, and DOW 30 companies. As a member of the Client Services Team, you will nurture and deepen existing client relationships and work with various teams across the organization to ensure the seamless delivery of projects and programs that align with clients’ business goals.

RESPONSIBILITIES

• Develop and maintain strong relationships with key stakeholders and manage day-to-day account relationships.
• Work as part of an interdisciplinary team of professionals including our archival team, research team, project management, creative, media, finance, and billing. Create and present documents to keep internal stakeholders informed on each account – including but not limited to : executive briefs, proposals, and proformas.
• Confidently pitch conceptual proposals and champion solutions to senior-level client contacts.
• Work to onboard and set the strategy for new clients and collaborate with existing clients to understand their communications and brand strategies.
• Surface new opportunities with clients and collaborate with internal teams to develop related proposals.
• Lead communications with clients – verbal and written, including regular executive updates, tailored to a client’s specific needs.
• Set expectations with clients that incorporate realistic internal deadlines and work with client teams to ensure that delivery aligns with expectations.
• Work with project management to ensure all project activity aligns with the client’s strategy throughout the engagement and serves as a final quality check before deliverables are sent to clients.
• Manage and deliver on-going and regular reports to clients to reflect work product and value of their archival program.
• Collaborate as a part of the Brand Practice to create case studies, note best practices and work to sync and leverage learnings across the organization and client accounts.
• Ideate and imagine opportunities for internal and external-facing change and growth– be a change agent for the betterment of the Brand Practice.
• Spend time creating and nurturing relationships with local Heritage Werks team in Duluth, GA and support client visits to their archives.
• Travel required to visit client sites, as needed.

Requirements

LOCATION

COMPETENCIES :