Treasury Support Specialist II

Treasury Support Specialist II

The Treasury Support Specialist II delivers Treasury support for First Interstate Bank's customers and branch network. This position is a member of a team that performs technical and operational support, account set-up, ongoing maintenance, customer consultation, and customer training.

Essential Duties And Responsibilities :

• Provides in-depth technical and operational support for customers and branch personnel of the Bank's Treasury department.
• Follows through in all aspects of the customer relationship from set-up to completion, maintenance, and ongoing customer support.
• Processes and onboards incoming customer agreements, applications, maintenance forms, etc. daily.
• Assists business clients in managing their existing Treasury relationship.
• Responds timely to calls and correspondence from clients regarding Treasury products.
• Handles internal and external customer service calls and messages received through various channels.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, training, and practices in support of the Bank's compliance with all regulatory requirements, particularly those related to job-specific duties.
• Researches non-routine and complex system or customer problems and communicates findings and resolutions to customers and / or Treasury Solutions Business Manager.
• Supports the development and implementation of new products, processes, and procedures.
• Serves as subject-matter expert (SME) with special projects, upgrades, and conversions.
• Works closely and cooperatively with branch personnel and business banking officers regarding questions related to Treasury products.

Qualifications :

Education And / Or Experience :

Physical Demands And Working Environment :

Compensation & Benefits :

We offer a competitive total compensation package including base salary and benefits. The pay range for this position is $23.61 to $35.42 per hour (in CO & WA), $21.46 to $32.20 per hour in MN, and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Minnesota, Colorado and Washington only, and this role is open to candidates outside of Minnesota, Colorado and Washington with compensation that aligns with your location.

Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position.