Field Service Technician - BESS

Job Description

Job Description

About Sungrow :

Sungrow Power Supply Co., Ltd. (Stock code : 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.

The Position :

This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses.

Essential Duties and Responsibilities :

• Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications.
• Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customers
• Perform and / or lead Preventive Maintenance projects as needed
• Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter
• Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed
• Perform and / or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients
• Provide feedback to the engineering team on possible mechanical and electrical design improvements
• Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project
• Work with customer EMS / SCADA engineers to set-up systems communication and parameters
• Create Field Service procedures if there is not available for trouble-shooting, and maintenance
• Participate on training material some customers as requested but the Training Manager
• Research alternative components that can be used in the field
• Coordinate with R&D engineering in China if required help during troubleshooting
• Take the lead in some projects such as upgrades or retrofit as well as commissioning
• Independently performs a range of field service tasks involving communication with Factory Engineering and Customer’s solar plant engineer
• Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants
• Help on the repair activities in the Service center
• Prepare, deliver and submit field reports to customer and management
• Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work
• Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations

Minimum Requirements :

7 plus years of overall experience in engineering filed

3 years of experience in Battery Storage systems and 2 years for solar inverters

Must possess the ability to work with test equipment and hand tools as required

Must possess customer service, problem-solving skills, and possess decision making and analytical skills

Must possess effective written and verbal communication skills

Must be able to closely follow instruction and pre-established procedures / SOP to perform the ductions of the job

Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)

OSHA, NSPA70A, Electrical Safety

Education or Desired License and Certificates :

Bachelor’s degree in Engineering from accredited university or college

Renewable industry experience is required

Power Electronics experience is required

Competencies :

Technical problem solving / analytical skills

Self-starter, strong initiatives and an excellent communicator

System and product level mindset

Detailed-oriented nature and strong initiative

Strong technical support focus and a service oriented individual both with Sales team and customers

Travel :

80% Plus

Work Location and Status :

Contract-to-Hire, Charlotte or Raleigh area

No visa / legal sponsorship

Compensation :

Compensation commensurate with experience

Competitive benefits package and employee programs

Strong personal and company growth opportunities

For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base pay for this role is between $36 - $40 per hour. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.