Front Receptionist

Bullhook Community Health Center (BCHC) is an equal opportunity employer. BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

Job Title : Front Receptionist

Department : Front End

Supervisor : Front End Manager

Supervises : N / A

Salary Range : $31,200 - $48,931.11 ($15.00-23.53 / hour) DOE

Job Overview :

• Responsible for helping answering phone calls, making appointments and rescheduling no shows for Medical, Dental and Behavioral Health departments.
• Entering patient information into the computer program (currently eCW), updating information for established patients and checking insurance eligibility for same day appointments.
• Also, responsible for educating patients about the sliding fee scale, outreach and enrollment services, the patient portal and patient related policies.

Essential Functions (Major Duties or Responsibilities) :

Team Approach :   Managing patient care is a team effort that involves clinical and nonclinical staff (i.e., physicians, nurse practitioners, physician assistant, nurses, medical assistants, schedulers, billers and front end staff) interacting with patients and working as a team to achieve stated objectives.  Emphasis is on ongoing interactions of team members to discuss roles, responsibilities, communication and patient hand-off, working together to provide and enhance the care provided to patients.  All staff are members of the team.  Involvement of the patient / family / caregiver with care team members is critically important to patient-centeredness.

Minimum Qualifications (Education and Experience) :

Knowledge, Skills and Abilities (KSA’s) :

Supervision :   N / A

Physical and Environmental Demands : Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds.

Special Requirements :