MS Office outlook SLAs IT Help Desk Analyst

MS Office outlook SLAs IT Help Desk Analyst

(Jobs in Conyers, GA)

Requirement id 155776

Job title Analyst

Job location in Conyers, GA

Skills required MS Office, outlook, SLAs, IT Help Desk

Open Date 31-Oct-2025

Close Date

Job type Contract

Duration 7 Months

Compensation DOE

Status requirement

Job interview type

Email Recruiter : coolsoft

Job Description Analyst : MS Office, outlook, SLAs, IT Help Desk

Start date : 11 / 24 / 2025

End Date : 06 / 30 / 2026

Submission deadline : 11 / 06 / 2025

Client Info : DDS - IT

Note :

Agency Interview Type : In Person Only

Onsite

LOCAL CANDIDATES

This position is located at DDS Headquarters in Conyers, Georgia

Bilingual, Spanish highly preferred

Do NOT submit candidate previously submitted to #762935 & #765352 & #774574 & #776101

MUST have IT Help Desk Call Center exp

Description :

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications :

This position is located at DDS Headquarters in Conyers, Georgia.

Call502-379-4456 Ext 100for more details. Please provide Requirement id : 155776 while calling.

EOE Protected Veterans / Disability