Customer Service Representative

Job Description

Job Description

Customer Service Representative

📍 Location : Barboursville, WV

🕒 Schedule : Monday–Friday, 8 : 00 AM – 5 : 00 PM

💰 Pay Range : $16.00 – $22.00 per hour

Do you thrive on helping others, solving problems, and being part of a trusted team?

Let's talk. Your future starts here!

At Varney Door Company, we're not just another garage-door business—we're a long-standing, community-driven team (serving the Tri-State area since 1963) with big goals and a reputation for service. If you're someone who loves working with people, enjoys solving challenges, and shines in a team environment, we want you on our side.

We're seeking a friendly, proactive, and driven Customer Service Representative to join our Barboursville team. This is more than a job—it's an opportunity to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

What You'll Be Doing

Be the voice of Varney Door—supporting customers via phone, email, and chat, creating outstanding service experiences that keep them coming back.

Deliver top-notch service with a positive, empathetic, and professional approach.

Handle a steady volume of incoming calls and inquiries with confidence and efficiency.

Work across multiple channels (phone, email, chat) to solve problems and provide updates.

Think on your feet : research solutions, collaborate with the field team, and provide helpful, friendly responses.

Keep accurate records of customer interactions and transactions.

Recognize opportunities to recommend additional services that benefit the customer (and the business).

Collaborate with technicians and team members in our service and installation teams.

Dive deep into how our business works—becoming a go-to expert for our service offerings.

What We're Looking For

1+ year in a customer service role (bonus points if you've worked in home services, trades, or repair industries).

Excellent communication and active-listening skills.

Strong organization, time-management, and multitasking abilities.

Friendly, adaptable, calm under pressure—someone who genuinely enjoys helping people.

Comfortable learning new software and systems (we'll train you on our tools).

A team-player who's excited about growth and making a real impact.

High school diploma or equivalent.

Why You'll Love It Here

You'll join a well-respected company with deep roots in the community (since 1963) and a trusted reputation. Varney Door Company

A team-first culture where your contributions are genuinely valued.

Real opportunities for advancement—our goal is to promote from within.

You'll receive hands-on training and mentorship so you can shine and grow.

Be part of a business where people matter first and quality service matters most.

What We Offer

Health, Vision, Dental benefits.

Paid Time Off (PTO) and Holidays.

401(k) plan with company match.

Employee discounts and referral bonus programs.

A chance to build a career (not just a job) in a growing, stable business.

A friendly Mid-Atlantic / Ohio River-Valley culture : we're committed to being the best and doing the right thing for our neighbors and customers.

Ready to join us?

Send your resume and a short cover note telling us why you'd be a great fit for Varney Door Company. We look forward to hearing from you and exploring the next step together.

Varney Door is an Equal Opportunity Employer AA / EOE / M / F / V / D. In compliance with the Americans with Disabilities Act, Varney may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

• This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$16—$22 USD