Director of Shelter Services

Job Description

Job Description

Description : Job Overview

To ensure that empowerment-based, best practice participant services are provided to shelter and hotline participants. Plans, develops, and manages the shelter and hotline programs.

Responsibilities and Duties

• Responsible for overseeing and managing participant service in compliance with organizational policies and procedures, contracts, local, state and federal funder and certifying body requirements.
• Ensures shelter environment is safe for participants and staff.
• Responsible for overseeing and ensuring fiscal and programmatic targets are met for direct-service programs.
• Oversees Kitchen manager and ensures the kitchen operations are maintained
• Plans and develops programs; reviews programs to evaluate their effectiveness and efficiency, recommends program changes.
• Oversees the management of data collection and compile with program reporting requirements.
• Designs, implements, and monitors outcome measures and quality improvement plan.
• Responsible for overseeing all shelter programs alongside all shelter leadership team including case management, Crisis Support Advocates, hotline, kitchen, and Economic Empowerment teams.
• Directly supervises the Shelter Manager, Crisis Support Advocate Manager, shelter housekeeper and Kitchen Manager.
• Develops, implements, and oversees Internship programs with universities in the community; supervises student interns.
• Facilitates weekly case conference meetings in the absence of the shelter manager.
• Assists with staff development and staff trainings.
• Performs on-call duties.
• Performs other related duties as assigned.

Occasional duties or projects which may be performed at irregular intervals :

Accountability : Areas in which the position is accountable / responsible :

Supervision Responsibility :

Business-Related Contacts :

Requirements :

Education / Training / Experience

Specialized equipment or machines used in this position

Certification or Licensing Requirements

Work Environment :

Physical Demands

Additional Remarks :

Behavior Expectations :

The expectation is that each team member demonstrates knowledge of our company culture code and works in a way that aligns with our 15 fundamental behaviors. Our Guiding Principles are at the beginning of our culture code guidebook, we are…

Survivor-Focused and Empowerment Based. The diverse voices of survivors inform the decisions we make. Survivors are encouraged to heal and move forward at the pace they set.

Collaborative. Collaboration with our community partners helps create better outcomes for survivors while also ensuring knowledge of the services we provide.

Diverse & Inclusive. Our team reflects the diversities of our community and the survivors we serve. We establish spaces and services that are supportive of all people.

A Great Place to Work. People love to work here. We develop the potential of our staff and support their growth as leaders in this work.

Honest & Ethical. We are transparent. We deliver on our promises. Each dollar we receive is used for its intended purpose and its greatest good.

A Safe Space. Safety leads each interaction with survivors.

Advocates. We tirelessly advocate for survivor safety, abuser accountability, and improving the overall system in our community.