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Product Owner

Product Owner

PathifyGreenwood Village, Colorado, US
25 days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Description

We’re seeking a Product Owner for our Generative AI Chatbot . This role is focused on executing the chatbot strategy defined by product leadership, ensuring high-quality delivery of features, enhancements, and integrations. You will manage the chatbot backlog, coordinate with cross-functional teams, and ensure timely, effective execution of initiatives that leverage our chosen large language model (LLM) and other generative AI technologies.

Key Responsibilities

Execution of Chatbot Strategy

  • Work closely with product leadership to translate strategic goals into actionable development plans.
  • Maintain and prioritize the chatbot backlog in alignment with the defined roadmap.
  • Ensure that all deliverables meet requirements, quality standards, and timelines.

Feature Delivery & Coordination

  • Collaborate with engineering, design, and QA to execute chatbot features, and integrations.
  • Ensure prompt engineering, tuning, and content updates are implemented as specified by product leadership.
  • Coordinate with other product owners to ensure chatbot can utilize other areas of the platform including content, integrations, etc.

    • Operational Excellence

  • Monitor performance metrics such as engagement, AI accuracy, and satisfaction scores.
  • Identify and document issues, ensuring they are triaged and resolved quickly.
  • Provide clear communication of progress, risks, and dependencies to stakeholders.

    • Quality & Compliance

  • Ensure chatbot outputs adhere to accessibility, privacy, and ethical AI standards.
  • Support testing and validation of AI behaviors before release.

    • Skills, Knowledge and Expertise

    Required Qualifications

  • HigherEd or EdTech : 1 year (Required)
  • 2+ years as a Product Owner, with experience delivering features for a chatbot or conversational AI product.
  • Understanding of LLMs, NLP, and prompt engineering.
  • Strong skills in backlog management, agile workflows, and cross-functional coordination.
  • Excellent organizational and communication skills.

    • Preferred Qualifications

  • Familiarity with higher education workflows, technologies, and challenges.
  • Background in tools like Confluence, Jira, Notion, LMS platforms, or CRM systems.

    • Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

    • It’s time to change the way we think about the higher ed digital ecosystem. The truth is, there’s a massive void at the center of the higher ed digital ecosystem because there’s no centralized user experience unifying everything. Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience to every user on any device. No more searching aimlessly for the right information. Pathify actively surfaces the personalized info and tools each user needs, from any school system. Create a clear path to student success and enrich your school identity with a meaningful and engaging digital campus experience — for the entire student lifecycle. Better technology and a better experience = happier students.

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    Product Owner • Greenwood Village, Colorado, US