Computer Operator I

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.  Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

Summary :

Join the WINNING TEAM at BRIGHTSTAR!  BRIGHTSTAR is seeking a Computer Operator in the area of Orlando Flordia. This position requires you be flexible with shift as it is a 24 / 7 operation. The position offers competitive wages and shift differential for off-shift hours. It is an entry level position responsible for general technical support of the data systems for lottery sale systems. This position is NOT a remote opportunity so the candidate should be local to the data center site. Candidates should also be flexible to work a day shift or night shift position. Data Center shifts are 12 hours, with 3 or 4 days per week.

Key Responsibilities :

Provides entry to intermediate level monitoring and troubleshooting for operating equipment for one or more jurisdictions and 24x365 adherence to operational procedures, checklists, policies, and national IT Best Practices.

Performs intermediate level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal supervision.

Monitors logical security through use of established tools and procedures.

Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal supervision.

Accurately executes, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report / file transfers and deliveries, messaging and jackpot details, system locations / configurations, and internal / external customer requests are completed.

Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.

Submits recommendations to create and / or maintain operational procedures and checklists.

Adheres to service level agreements by following established SLA performance requirements

Adheres to IT best practices by following established IT best practice performance and audit

Qualifications

High School diploma or equivalent required

IT, technical, or related college degree or certifications are preferred

1-2 years' experience with Service Desk, Help Desk, Call Center, or Customer Service positions

Basic experience in Microsoft Office (Outlook, Teams, Word, Excel)

Technical knowledge and skills required

Must be able to monitor and troubleshoot multiple technologies

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit  www.brightstarlottery.com .