Job Description
Job Description
Full Time
Hours : Primarily Monday through Friday daytime hours
Wage : DOE
Position Summary :
The Professional Development and Support Specialist plays a vital role in fostering excellence and growth at Black Hills Works through intentional, value-driven support of both staff and participants. This position champions our agency's driving principles by facilitating meaningful professional development, ensuring quality service delivery, and promoting collaborative approaches that enhance the lives of the people we serve.
Education and Experience :
- Bachelor's degree in Human Services, Social Work, Psychology, Sociology, or related field preferred
- Minimum two years' experience working with people with developmental disabilities
- Experience in adult education, professional development, or training delivery preferred
- Demonstrated ability to create engaging learning experiences and adapt teaching methods to diverse learning styles
- Strong track record of collaborative work and relationship building across departments
Required Skills / Abilities :
Excellence in interpersonal communication and relationship buildingProven ability to develop and deliver effective training programsStrong analytical and problem-solving skillsCommitment to person-centered practices and principlesAbility to translate complex information into accessible learning formatsDemonstrated cultural competency and inclusion practicesValid driver's license with clean driving recordAbility to pass background check and drug screeningCommitment to continuous learning and professional growthPhysical Requirements :
Physical ability to perform work involving standing, sitting, walking, reaching, and occasional liftingDuties / Responsibilities :
New Employee Support and OnboardingDesign and implement comprehensive onboarding experiences that reflect our agency's values and meet regulatory requirementsDevelop and facilitate core training programsCross-train to provide back-up support for other trainers / positionsCreate measurement tools to assess training effectiveness and participant learningProvide individualized support to ensure successful integration of new staffContinually assess to recognize new or emerging training needs2. Professional Development and Growth
Assess organizational learning needs and design responsive training solutionsCreate leadership development opportunities aligned with agency valuesMaintain comprehensive training records and track professional development metricsFoster a culture of continuous learning and improvementDesign and support mentorship programs3. Collaborative Department Support
Build strong working relationships across all departmentsIdentify opportunities for cross-departmental collaborationFacilitate effective team meetings and problem-solving sessionsSupport implementation of agency-wide initiativesParticipate in key committees to ensure alignment with agency goalsAssist in developing and maintaining quality assurance processesCoordinate and process referrals for :Assistive technology solutionsBehavioral support servicesComputer training and technology education4. Participant Support and Advocacy
Champion person-centered practices throughout the organizationDevelop and deliver rights-based education for participantsSupport implementation of Personal Outcome MeasuresFacilitate Healthy Relationship Building course for participantsProvide advocacy training and support for participants and familiesCreate opportunities for meaningful community engagement5. Quality and Impact Measurement
Develop and implement quality assurance processesConduct regular program reviews and assessmentsTrack and analyze outcome data to drive continuous improvementSupport CQL certification processesEnsure alignment between daily practices and agency valuesDocument and share success stories and best practicesFacilitate state SMART reviewsConduct Safety and Gem assessments in various worksite6. Impact Measures
Success in this role will be evaluated based on :New employee retention and satisfaction ratesTraining completion rates and effectiveness measuresParticipant outcome achievementsCross-departmental collaboration effectivenessQuality assurance metricsDemonstration of agency values in daily practice7. Professional Growth Commitment
Actively pursue professional development opportunitiesContribute to the growth of colleaguesDemonstrate accountability for personal learningShow initiative in identifying and addressing organizational needsModel agency values in all interactionsBlack Hills Works, Inc. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.
