Loan Servicing Representative

Job Description

Job Description

United Community Bank is in search of a Loan Servicing Representative.

Essential Duties and Responsibilities :

• Perform daily custodial functions associated with secondary market loans
• Certifying new loans
• Logging new loans and releases
• Filing new notes and pulling files for release
• Assist in custodial reconciliations and note audits as needed
• Receive, review, and update swap notices and models from participating banks
• Post swap loan payments to bases and participations
• Change and review daily index rates
• Update insurance information on core system
• Process insurance premium payout
• Monitor expired and missing insurance lists
• Send loan correspondence to customers
• Assist with answering customer questions and inquiries
• Promptly answer, screen and forward incoming phone calls
• Perform daily administrative tasks to ensure the functionality and coordination of the department's activities
• Develop and maintain effective working relationships at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior at all times
• Maintain familiarity with bank products and services
• Maintain familiarity with all regulatory standards
• Maintain familiarity with and uphold all Bank policies and procedures including policies and procedures related to this position
• Complete all training requirements as assigned
• Other related duties as assigned

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements :

Education / Experience Requirements :

Additional Requirements :

Attendance Requirements :

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations : none

Working Conditions :

This job operates in a clerical setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements :

Benefits :

The following benefit programs are available to all employees :

In addition, the following benefits are available to all full-time employees after meeting eligibility requirements :

Some benefit programs require contributions from the employee, and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.

Please visit https : / / ucbbanks.com / careers for more information on UCB's complete benefit package.