IT Desktop Support Officer (Tampa) (Dispatch / On Demand Request)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities

• Provide first / second level contact and problem resolution for customer issues.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client.
• Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements.
• Provide timely communication on issue status and resolution.
• Understand all safety policies and guidelines and work within the guidelines of policies on a daily basis.
• Maintain ticket updates for all reported incidents.
• Break-Fix, fault diagnosis, and resolution.
• Additional requirements may exist if the offer of employment is extended.
• Proven analytical, troubleshooting and problem-solving skills.

IT Skills and Experience

In-Depth Knowledge Of

IT Qualifications

Experience in a Similar Role

Perks & Benefits

What Next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @.

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