Account Manager, Financial Services

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible coins trading cards Funko Pops! video games event tickets autographs and memorabilia. Our subsidiaries include PSA PCGS SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 1900 people across our headquarters in Santa Ana and offices in Jersey City Tokyo Shanghai Hong Kong Toronto Guadalajara Dallas and Paris.

We are seeking an Account Manager to join our Collectors Financial Services this role youll play a key part in connecting the worlds of financial services and collecting administering asset-backed loans managing a VIP client portfolio and supporting strategic initiatives that drive business growth. This position requires a proactive highly organized and client-focused professional who can manage all aspects of loan administration and deliver an exceptional client experience.

By combining the innovative spirit of a fintech startup with the stability and reach of a market leader in the collectibles industry were creating a new business area that empowers clients to unlock liquidity in their collectible assets and increase their buying power through financing.

The Account Manager will oversee asset-backed loans and help develop new financial products and services to expand this growing segment. Key responsibilities include providing proactive high-quality service to both internal and external clients managing loan operations and ensuring smooth collaboration across departments including Legal Operations Vault Accounting and Consignments.

Were looking for a team member who is resourceful detail-oriented and passionate about client success. Youll thrive in a fast-paced collaborative environment and play a pivotal role in delivering exceptional experiences for our customers.

Youll report directly to the Senior Director of Collectors Financial Services. The ideal candidate will be local to our Santa Ana CA headquarters (Greater Los Angeles Area would also be preferred) but fully remote candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you may be required to be on-site most of the time. This will be discussed further as part of the recruiting process.

What Youll Do : Client Management

Provide exceptional proactive customer service to both external borrowers and internal partners.

Engage with client and internal resources to identify research prioritize and execute on client requests

Administer and coordinate the sale of collateral on behalf of clients including tracking location consignment status and analyzing sales results.

Manage collateral database

Administer and coordinate selling collateral on behalf of clients

Identify areas for improvement and participate in efforts to draft and implement solutions

Liaise with clients and internal partners to gather necessary supporting documentation for loan due diligence and underwriting

Work closely with the PSA Vault and Security teams to assist in coordinating property moves and pick-ups.

Assist with UCC filings and comparable international registration systems filings

Enforce Collectors loan policies and draft communications to borrowers regarding contractual covenant breaches

Perform other administrative duties as required

Assist with client grading orders by working with internal PSA teams

Manage the full loan lifecycle including closing documentation operations and funding matters.

Client Accounting

Provide administrative support to maintain client accounts and up-to-date information and data

Monitor performance of all active loans track collateral sales and loan balances and edit loan statements

Provide statements and invoices to clients on a timely basis

Monitor active loan portfolio to ensure timely payment and assist in the resolution of delinquent accounts

Ensure the portfolio administration and risk management of each client relationship is in compliance with credit policy

Partner with the accounting department to prepare and verify borrower account reconciliations

Coordinate with the accounting department to pay expenses

Reporting

Maintain loan files track record reports and analysis of sale results relative to appraisals

Handle requests for information and paperwork from internal and external auditors and state regulatory agencies

Support the Senior Director in deal execution

Who You Are :

2 - 7 years of experience in collectibles auction houses client accounting or private banking

Bachelors degree required

A strong background in data management document preparation and administrative support

Exceptional follow-up skills with attention to detail

Positive problem-solving and get it done attitude

Excellent communication skills including superior written and spoken communication

Highly organized with a demonstrated ability to multitask and prioritize and manage time effectively

Strong logical and analytical skills and the ability to use data to make business decisions

Ability to draft reports presentations and business correspondence

Strong interpersonal and client service skills

Experience in client management

Meticulous attention to detail

Talent for anticipating customer needs and initiating solutions prior to being asked

Salary Range : The salary range for this position is $90000 - $110000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us :

Health Insurance : All full-time employees are eligible to enroll in Medical Dental and Vision

Additional Benefits : Full-time employees are eligible for fertility commuter and educational assistance benefits

401(K) Matching Plan : We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

Vacation : All salaried employees are eligible for flexible time-off

Holiday Pay : All regular full-time employees are eligible for ten company paid holidays

Employee Discounts : Employees receive discounts on select grading services for approved submissions

Flexible Hours : Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

Fun Working Environment : Our team members are invited to participate in celebrations holiday events and team building activities

#LI-remote #BI-remote #BI-hybrid

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email .

U.S. residents : for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants .

If you are based in California you can read information for California residents here .

Required Experience :

Manager

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 90000 - 110000