Program Leader

Program Leader

The Program Manager plays a critical role in managing customer relationships and ensuring timely delivery of critical aerospace components. Reporting to the Supply Chain Planning Manager, this individual is responsible for overseeing past-due customer orders, developing milestone plans, and driving cross-functional efforts to meet delivery commitments.

A key focus of the role is delinquency recovery, identifying root causes of delivery deviations and deploying corrective actions to improve planning and operational performance. The Program Manager will track delinquent orders, build and execute burndown plans, and maintain on-time delivery metrics. They will also support expedited order management and new program launches.

Success in this role requires strong communication, analytical, and problem-solving skills, as well as the ability to collaborate across departments to resolve issues and drive continuous improvement.

Primary Duties & Responsibilities :

Customer Relationship Management

• Serve as the primary liaison for assigned customers, fostering strong relationships and ensuring clear, consistent communication.
• Provide timely updates on order status, including critical, delinquent, and expedited parts, as well as first article inspections.

Order & Milestone Tracking

Delinquency Recovery & Corrective Action

Expedite & On-Time Delivery Support

Cross-Functional Communication & Problem Solving

Professional Collaboration

Required Skills : Industry Expertise

Technical Proficiency

Communication & Presentation

Analytical & Problem-Solving Skills

Project & Time Management

Required Experience :

Level of Education :