PACE Enrollment Supervisor

Enrollment Supervisor

Under the direct supervision of the PACE Enrollment Manager, the Enrollment Supervisor is responsible for supervising and assisting with all aspects of planning, development, and supervision of the PACE (Program of All-Inclusive Care for the Elderly) enrollment activities to increase enrollment. The Enrollment Supervisor is responsible for supervising and assisting with all initial screenings and for coordination of new participants to the San Diego PACE program. Additionally, this position works closely with the PACE Marketing Manager to implement the program's intake, enrollment, marketing activities and will assist with the design, development and production of marketing and enrollment material.

Essential Functions of the Job :

• Ensures the Enrollment Specialist team consistently achieves agreed upon monthly enrollment targets and outcomes within schedule.
• Leads, coordinates, and supervises the PACE Enrollment team including monitoring and completing employee performance evaluations and disciplinary action (as needed).
• Monitors and ensures quality on all San Diego PACE phone eligibility screenings, initial screenings, and assessments in the home of potential participants, education and enrollment assistance activities to determine participant needs and eligibility for enrollment. Reviews appropriate documentation related to participant assessments as required.
• Assists PACE Marketing Manager with administering and coordinating all marketing and enrollment activities, including coordination with PACE staff and other departments who may encounter PACE-eligible participants. Participates in marketing activities in conjunction with and as assigned by the PACE Enrollment Manager.
• Assists the PACE Enrollment Manager in developing and maintaining reports to assess and analyze marketing and enrollment activities for the purpose of maximizing enrollment.
• Collects and maintains key data on Apptivo, EPIC, QuickCap and other dashboards. Generates and submits reports assigned.
• In conjunction with the Enrollment Manager, assist the PACE Marketing Manager to develop PACE marketing materials. Provides tours of PACE center to interested families, potential participants, community partners, and providers.
• Ensures a positive experience for potential enrollers, candidates, and their family members. Provides responsive, high-quality service to patients and others who interact with the PACE marketing and enrollment team. Provides accurate, complete, and up to date information in a courteous, efficient, and timely manner.
• Ensures compliance with all applicable CMS (Centers for Medicare & Medicaid Services) and California Department of Health Care Services (DHCS) and / or Department of Managed Health Care (DMHC) sales and marketing policies, rules, and regulations.
• Assists with developing policies, procedures, and standards for department activities.
• Maintains a safe, secure, and legal work environment and ensures development of personal growth opportunities.
• Communicates job expectations with employees to achieve results. Provides performance supervision through coaching, counseling, and discipline. Ensure employees have necessary resources to succeed.

Additional Duties and Responsibilities :

Job Requirements : Education :

Experience Required :

Experience Preferred :

Certifications / Licenses :

Technical Knowledge and Skills :

Competencies :

Communication :

Equipment used :

Working Conditions and Physical Requirements :

Universal Requirements :

Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs.