Customer Service Represetative

Do you enjoy helping customers achieve their daily goals? At Value Added Distributors, LLC in Iron Mountain, MI our team is driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction. Does this describe how you like to work? If yes, then apply today!

Schedule : Monday - Friday, 8 : 30am-5 : 00pm (Day Shift)

Benefits : Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more

Company : For 25 years, Value Added Distributors (VAD), and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in eight states with eighteen locations throughout the midwestern, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape.

Job Overview : The Customer Service / Inside Sales Support representative is responsible for handling the input of daily sales orders and following up on all customer inquiries. In conjunction with our sales and estimating team, the Customer Service Representative will help address any new customer or vendor concerns and ensure proper set-up and processing of initial orders.

Key Responsibilities :

• Acquire comprehensive knowledge of the business's operational processes and components.
• Processing Customer Purchase Orders / Order Entry.
• Process both types of customer requests, expedite, and deferral.
• Support Outside Sales Representatives.
• Acknowledge incoming purchase orders.
• Keep track of order due dates for customer awareness.
• Maintain excellent communication with customers.
• Follow up with all orders to ensure they are processed on time.
• Answer incoming phone calls.
• Support continuous improvement and quality objectives.
• The description of responsibilities is not exhaustive. There will be additional duties assigned per company, customer, and regulatory requirements.

Competencies (Skills & Qualifications) :

Education and Experience :

Work Environment :

Value Added Distributors, LLC Address : 805 W Frank Pipp Dr, Iron Mountain, MI 49801 Value Added Distributors website :

An Equal Opportunity Employer

As part of the hiring process, Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include, but is not limited to, verification of employment history, education, criminal history, and other relevant information.   For positions that require driving as part of the job responsibilities, a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the company's driving standards. A valid driver's license and a clean driving record are required for such roles.   By submitting your application, you acknowledge and consent to these background check procedures as part of Value Added Distributors' hiring process, in accordance with applicable laws and regulations.

Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal, state, and local laws, including the Fair Credit Reporting Act (FCRA).