Customer Experience CoordinatorEverware International • Georgetown, TX, US
Customer Experience Coordinator
Everware International • Georgetown, TX, US
3 days ago
Job type
- Full-time
- Permanent
Job descriptionSupport the setup and maintenance of customer accounts, ensuring all information is accurate and current. Serve as a liaison between internal teams and external partners to resolve inquiries efficiently. Track and document all customer interactions within company systems (ERP, CRM). Respond to customer and sales inquiries related to orders, shipments, and product availability. Monitor open orders, discrepancies, and delivery status while maintaining exceptional service levels. Prepare and update internal reports, sales activity summaries, and fulfillment dashboards. Process return authorizations (RMAs) and adjustments. Prepare credit memos and maintain accurate return documentation. Ensure proper follow-up and resolution on all customer-facing transactions. High school diploma or GED required; associate or bachelor’s degree in business or related field preferred. 2+ years of experience in customer service, order coordination, or operations support. Experience with ERP and CRM systems required (SAP / S4 HANA preferred). Familiarity with EDI (Electronic Data Interchange) and API processes is a plus. Strong written and verbal communication skills with a customer-first mindset. Excellent attention to detail and ability to manage multiple priorities. Demonstrated problem-solving and decision-making ability. Proficiency with Microsoft Office Suite (Excel, Outlook, Word). Team-oriented and adaptable in a fast-paced environment. Ability to sit or stand for extended periods (up to 8 hours). Occasionally lift or move up to 20 pounds. Professional office setting with standard lighting and moderate noise levels. ? Collaborative and inclusive culture. ? Opportunity to transition into a permanent role. ? Hands-on experience in a growing, innovation-driven organization. ? Competitive hourly rate and potential for career growth.
Job Description
Job Description
Description : (Full-Time | Temp-to-Possible Hire)
Georgetown, TX (On-site)
Department : Operations | Reports to : Manager of Customer Experience
Status : Full-Time | Temporary-to-Hire | Non-Exempt / Hourly
About Everware International
Headquartered in Georgetown, Texas, Everware International is the parent company of a portfolio of innovative brands transforming the culinary and foodservice industries. Our brands include Austin Cutlery & Tool and Henry Foodservice Products, both recognized leaders in high-quality commercial kitchen solutions and U.S.-based manufacturing.
Each Everware brand operates with its own strategy and identity, while sharing a collective commitment to customer excellence, quality, and innovation.
Position Summary
We are seeking a detail-oriented and customer-focused Customer Experience Coordinator to join our Operations team. This role plays a key part in supporting customer satisfaction through accurate order processing, clear communication, and proactive problem-solving.
As a Temp-to-Possible Hire opportunity, this position offers a chance to prove your skills and potentially transition into a permanent role with a growing and dynamic company.
Key Responsibilities
Order Processing & Support
- Enter, review, and process customer orders with accuracy and attention to detail.
- Coordinate with shipping, warehouse, and accounting teams to ensure timely and seamless order fulfillment.
- Communicate updates, changes, or delays to customers and internal stakeholders.
Account Maintenance & Setup
Customer & Sales Support
Returns, Credits & Documentation
Qualifications
Education & Experience
Skills & Competencies
Physical Requirements
Work Environment
Schedule
Monday – Friday | 8 : 00 AM – 5 : 00 PM
(Some overtime or schedule adjustments may occur based on business needs.)
Why Join Everware International?
Ready to grow your career in customer experience?
Apply today and become part of a team that values service, innovation, and excellence in every customer interaction.
Requirements :
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Customer Experience Coordinator • Georgetown, TX, US
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