Desktop Support Tech 2

Position Title :

Desktop Support Tech 2

Location :

Big Rapids (Main Campus)

Department :

54200 - IT Solution Center

Advertised Salary :

$24.79 hourly rate pursuant to the FSU and CTA / MEA-NEA Agreement.

Benefits :

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Clerical Tech Association (CTA)

FLSA : Non-Exempt

Temporary / Continuing :

Continuing

Part-Time / Full-Time :

Full-Time

Union Group :

Clerical-Technical Association (MEA-NEA)

Term of Position : 12 Month

At Will / Just Cause :

Just Cause

Summary of Position :

Provide service and support to university-owned, faculty, staff, and student privately-owned computing devices while providing a fresh perspective of support strategies and troubleshooting methods. Utilize different skill sets to diagnose hardware and software related problems on a variety of devices. Ensure that all repair work is performed safely and accurately to improve the longevity and usability of the equipment for the benefit of the university. Provide additional support to the Walk-Up and Desktop areas as needed.

Position Type : Staff

Required Education :

High School Diploma or Equivalency

Required Work Experience :

Three years of work experience in a computer-related support position.

Required Licenses and Certifications :

A valid driver's license. CompTIA A+ certification required within 90 days of employment.

Physical Demands :

• Office Environment
• Bending
• Carrying
• Electrical Hazards
• Moving
• Reaching
• Sitting
• Twisting
• Driving
• Lifting
• Pulling / Pushing
• Repetitive movement
• Standing

Additional Education / Experiences to be Considered :

Bachelor's Degree in a related field.

Additional industry certifications.

Dell Certification(s)

Essential Duties / Responsibilities :

1. Provide hardware repair services for university and student owned computing devices which includes warranty replacement when possible.

2. Prep computer and other supported device operating systems and load standard software.

3. Facilitate and assist in supporting the computer needs of university faculty, staff and students, including various hardware and software problems.

4. Research, recommend, and assist in quoting, upgrading, replacing any computer related equipment / devices, or implementing new technologies.

5. Assist in strategic planning for replacing or upgrading computer related devices as well as implementation of new technologies.

6. Provide documentation for all necessary hardware repair procedures and processes to assist with continuation of work responsibilities and training of student employees.

7. Evaluate university assets for reuse or disposal to ensure the equipment is used most effectively for the university's needs.

8. Participate in the asset lifecycle management of hardware and software in partnership with the Inventory area.

9. Assist walk-up service desk with hardware and software related incidents and requests affecting faculty, staff, and students.

10. Work closely with IT Information Security team on hard drive cloning, drive encryption, and data recovery.

11. Maintain a parts inventory for repairs.

12. Initiate and confirm repair and maintenance billing to ensure receipt of payment.

13. Administer the procurement, provisioning, transferring, upgrading, terminating, and end of life of all cellular enabled Department devices for the university.

14. Facilitate warranty repairs with providers.

15. Reports directly to immediate supervisor as assigned. Responsible for maintaining the confidentiality of designated information.

16. Documenting work performed within the IT Service Management System.

17. Assist with classroom preparations including imaging prior to semester start.

18. Assist Call Center Service Desk with phone coverage as needed.

19. Operate university motor or personal vehicles safely while carrying out job responsibilities.

20. Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.

21. Support, promote, and develop university student enrollment and retention initiatives.

22. Any other duties assigned within the position classification area.

Marginal Duties / Responsibilities :

Skills and Abilities :

Skills :

1. Design, operate, repair and maintain electronic equipment and systems.

2. Installation of hardware components

3. Operate power tools.

4. Recommend for hire, train, and guide others in the performance of the characteristic duties.

5. Plan, organize, and make sound judgments and decisions.

6. Communicate effectively both verbally and in writing.

7. Successfully interact with a variety of faculty, staff, students and public in a variety of situations.

8. Excellent customer service.

9. Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Ability to :

1. Interact effectively with all levels of organizational personnel and with outside vendors.

2. Use excellent verbal and written communication skills as well as analytic, problem solving and research skills.

3. Express technical information in a clear and understandable way.

4. Lift, move and relocate computer hardware.

Required Documents :

Optional Documents :

Unofficial Transcript 1

Special Instructions to Applicants :

Unofficial Transcript 1 (OPTIONAL) : Attach a copy of unofficial transcript of Bachelor's Degree in a related field, if applicable. Transcript must include : Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.

Initial Application Review Date :

October 27, 2025

Open Until Position is Filled? :

Yes

Posting Close Date : EEO Statement :

Ferris State University, an Affirmative Action / Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit : Ferris Non-Discrimination Statement.

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