Talent.com
Director of Global Technical Support
Director of Global Technical SupportVirtualVocations • Aloha, Oregon, United States
Director of Global Technical Support

Director of Global Technical Support

VirtualVocations • Aloha, Oregon, United States
17 hours ago
Job type
  • Full-time
Job description

A company is looking for a Director of Global Technical Support to lead and modernize their support organization.

Key Responsibilities :

Evolve and grow a high-performing global support team focused on technical depth and customer empathy

Drive the transformation of support using AI, implementing tools and workflows to enhance case resolution

Define, measure, and report on key support metrics to ensure continuous improvement and operational transparency

Required Qualifications :

10+ years of experience in technical support or related roles, with 5+ years in leadership positions

Proven track record in building or transforming a modern support organization with AI integration

Strong technical foundation in application security, software development, or DevSecOps

Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree a plus

Familiarity with support platforms and experience implementing AI or chat-based support solutions

Create a job alert for this search

Director Technical Support • Aloha, Oregon, United States

Related jobs
Senior Director, DEI Global Operations and Partnerships

Senior Director, DEI Global Operations and Partnerships

Nike • Beaverton, OR, US
Full-time
Senior Director, DEI Global Operations & Partnerships.The Senior Director, DEI Global Operations & Partnerships is critical to shaping and executing the organization's overarching strategic vision ...Show more
Last updated: 30+ days ago • Promoted
Director of Strategic Marketing - Semiconductor

Director of Strategic Marketing - Semiconductor

Watlow • Hillsboro, OR, United States
Full-time
Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive.We are making...Show more
Last updated: 30+ days ago • Promoted
Project Management Director Global Account

Project Management Director Global Account

CBRE Group • Beaverton, OR, US
Full-time
Project Management Director Global Account.As a Project Management Director, you'll be responsible for department-related management services within an assigned geographic market, program, or clien...Show more
Last updated: 13 days ago • Promoted
Director of Software Solutions (Hybrid : Portland, OR)

Director of Software Solutions (Hybrid : Portland, OR)

Energy Solutions • Portland, OR, United States
Full-time
Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus ...Show more
Last updated: 30+ days ago • Promoted
Globalization Product Manager

Globalization Product Manager

BizTek People • Beaverton, OR, US
Full-time
Bachelor's degree in Computer Science, Product Management, Information Systems, Business, or other relevant areas.Strong B2B or B2C digital product management experience is required.Proven track re...Show more
Last updated: 30+ days ago • Promoted
VP of Consumer Print Hardware Portfolio

VP of Consumer Print Hardware Portfolio

HP • Vancouver, WA, US
Full-time
VP of Consumer Print Hardware Portfolio.The VP of Consumer Print Hardware Portfolio will define the home product strategy and portfolio of products required to win in the Consumer Printing market.T...Show more
Last updated: 30+ days ago • Promoted
Director of Clinical Practices and Licensure

Director of Clinical Practices and Licensure

InsideHigherEd • Monmouth, Oregon, United States
Full-time +1
Director of Clinical Practices and Licensure.Immediate Review | Open until filled.About Western Oregon University : .Western Oregon University is a regional public, mid-sized university – committed t...Show more
Last updated: 30+ days ago • Promoted
Director, Center for Professional Pathways

Director, Center for Professional Pathways

InsideHigherEd • Monmouth, Oregon, United States
Full-time
Director, Center for Professional Pathways.Center for Professional Pathways.About Western Oregon University : .Western Oregon University is a regional public, mid-sized university – committed to chan...Show more
Last updated: 30+ days ago • Promoted
Principal Consultant (Director) of Data Center Advisory

Principal Consultant (Director) of Data Center Advisory

DNV Germany Holding GmbH • Portland, OR, United States
Full-time
We help customers navigate the complex transition to a decarbonized and more sustainable energy future.We do this by assuring that energy systems work safely and effectively, using solutions that a...Show more
Last updated: 20 days ago • Promoted
Technical Support Manager

Technical Support Manager

Composites One • Vancouver, WA, US
Full-time
Begin your Composites One career today! As a Technical Support Manager, you will be responsible for supporting technical sales and market development efforts within the advanced composites industry...Show more
Last updated: 30+ days ago • Promoted
Global Product Director

Global Product Director

Columbia Sportswear • Portland, OR, US
Full-time
This position is designated as a hybrid role based out of our headquarters near Portland, Oregon.The current expectation is for employees to work onsite four days per week, subject to change based ...Show more
Last updated: 1 day ago • Promoted
Technical Program Director

Technical Program Director

BizTek People • Portland, OR, US
Full-time
Lead development of project strategy, stakeholder engagement, oversee operations.Looking for someone to work specific kind of project that combines Security, Quality Assurance, Business Processes, ...Show more
Last updated: 30+ days ago • Promoted
Senior Director, Platform Technical Product Management - Foundational Platforms

Senior Director, Platform Technical Product Management - Foundational Platforms

Nike • Beaverton, OR, US
Full-time
Foundational Platform Product Management.We are looking for a visionary leader to spearhead Foundational Platform Product Management initiatives, aimed at evolving Nike's Global Technology platform...Show more
Last updated: 30+ days ago • Promoted
Intel Corporation uses cookies and similar technologies on this website to improve your online experience, to analyze site usage and to show tailored advertising to you.
 For more information, visit ourCookie Notice.

Intel Corporation uses cookies and similar technologies on this website to improve your online experience, to analyze site usage and to show tailored advertising to you. For more information, visit ourCookie Notice.

Intel Corporation • Hillsboro, OR, US
Full-time
We are seeking a dynamic and experienced Supply Planning Lead to oversee and manage our end-to-end supply planning capability's function. This role will be responsible for leading a team of process ...Show more
Last updated: 30+ days ago • Promoted
Lead, Global Partner Enablement

Lead, Global Partner Enablement

Nike • Beaverton, OR, US
Full-time
Lead, Global Partner Enablement.Nike's Global Places & Services (GPS) organization brings to life the physical environments and experiences for Nike in more than 100 cities around the world.Our str...Show more
Last updated: 1 day ago • Promoted
VP of Digital, Americas

VP of Digital, Americas

Dr. Martens plc • Portland, Oregon Metropolitan Area, United States
Full-time
In the Americas region our aim is to be the most desired premium footwear brand in the country (and Canada!).As we grow, we are focused on igniting our consumer experience across the marketplace (D...Show more
Last updated: 4 days ago • Promoted
Director of Technical Services Northwest Cement Division

Director of Technical Services Northwest Cement Division

CalPortland • Portland, OR, US
Full-time
Director of Technical Services Northwest Cement Division.The Director of Technical Services will run the daily Northwest laboratory operations for cement and concrete, maintaining AMRL / CCRL nationa...Show more
Last updated: 30+ days ago • Promoted
Director of Systems Engineering

Director of Systems Engineering

Onto Innovation • Beaverton, OR, US
Permanent
Director Of Systems Engineering.Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include : 3D metrology spanning th...Show more
Last updated: 30+ days ago • Promoted
Head of Automation Systems & Digital Integration (Director)

Head of Automation Systems & Digital Integration (Director)

Genentech • Hillsboro, OR, US
Full-time
Head Of Automation Systems & Digital Integration.Genentech's Hillsboro Oregon campusHillsboro Innovative Therapies (HIT)serves as a critical hub for emerging cell & gene therapy manufacturing.House...Show more
Last updated: 30+ days ago • Promoted
Technical Director (LC-MS)

Technical Director (LC-MS)

ZRT Laboratory • Portland, Oregon Metropolitan Area, United States
Full-time
ZRT Laboratory is an internationally recognized leader in hormone and wellness testing.For over 24 years, healthcare providers and academic research teams worldwide have trusted our expertise in ac...Show more
Last updated: 21 hours ago • Promoted • New!