Auto Lead Deputy Specialist II
The Harris County Tax Assessor-Collector's Office is seeking a dedicated, detail-oriented, and customer-focused Auto Lead Deputy Specialist II to join our team. The Auto Lead Deputy Specialist II is a customer service leadership role responsible for overseeing a team of Auto Deputy Specialists while performing vehicle registration, titling, and licensing duties at the service window. This position requires more experience in the field, as well as a higher level Title Case level of accountability for the overall performance of the team. In addition to customer service, document verification, and cash reconciliation, the Auto Lead Deputy Specialist II supervises and trains staff, ensures accurate daily operations, and handles escalated customer issues. The role includes more decision-making authority and requires a deep understanding of the state RTS system and related processes.
Duties and Responsibilities
- Property Tax Collection : Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
- Motor Vehicle Services : Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
- Voter Registration : Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
- Additional Revenue Collection : Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs.
Job Duties & Responsibilities
Customer Service at the Window : Serve customers by assisting with the vehicle registration, titling, and licensing services. Provide clear and accurate information to customers about vehicle registration requirements.Money Handling and Cash Reconciliation : Accurately count money, process transactions, and issue receipts for vehicle registration, titling, etc. Ensure that the cash drawer is balanced at the end of each shift.Data Entry into the State's System : Accurately input customer information and transaction details into the state's registration and licensing system.Document Verification and Fraud Prevention : Review and verify the authenticity of documents presented for vehicle registration and titling, including titles, proof of identity, and proof of ownership. Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud, such as forged signatures or altered titles.Training and Certification : During the initial phase in this position, complete eight (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration, titling, and licensing before beginning duties at the service window. Shadow Lead Deputy Specialists and Managers to learn how to perform tasks. Upon successful completion of training, apply the knowledge gained to real-world situations when processing customer transactions.Harris County is an Equal Opportunity Employer.
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net. This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education and Experience :
High school diploma or GED equivalent from an accredited institution within the U.S.Must have current auto experience within the Tax OfficeMinimum of one (1) year customer service experience to include cash handling from retail, banking, or a similarly situated operations environmentKnowledge, Skills & Abilities :
General knowledge of vehicle registrationWillingness to learn and acquire in-depth knowledge of the state's RTS system over 8 weeks of trainingBasic knowledge of Fraud Prevention and Documentation AuthenticationBasic knowledge of handling cash, balancing registers, and basic financial reportingUnderstanding customer service principles and techniques to best serve customers and effectively manage customer interactions.Attention to detail : high degree of accuracy in handling transactions, verifying documents, and maintaining records.Communication Skills : ability to explain complex registration requirements to customers in simple terms.Customer Service Skills : strong interpersonal skills and the ability to handle challenging customer interactions.Time Management : ability to prioritize tasks, balance customer needs with transaction needs with transaction processing, and meet deadlines.Mathematical skillsBasic awareness to recognize fraud and take the appropriate action10-key Entry SkillsComputer ProficiencyMust be able to adhere to office confidentiality requirements regarding customer and department informationMay provide branch support at other branch offices, as necessaryNOTE : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Education & Experience :
College degreeA minimum of one (1) year of paid work experience in a leadership role in customer service or similar fieldGeneral Information
Work Environment and Physical Demands :
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise levelMinor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g., filing, delivering, sorting)May require attendance at outside training seminars and / or conferencesWork assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problemsA frequent volume of work and deadlines impose strain on a routine basisRegular application of basic skills (calculator, keyboard, hand tools, eye / hand coordination)Position Type and Typical Hours of Work :
7 : 45 am - 4 : 45 pm; subject to overtime and weekendsPrimary Work Location :
Mickey Leland - 7300 N. Shepard Dr., Houston, TX 77091 Training may be conducted at one of the following branch locations for up to 8 weeks :
Downtown- 1001 Preston St., Houston, TX 77002Cypress Hill - 4290 Cypress Hill Dr., Spring, TX 77388Open Until Filled / Reviewing Applications on a Rolling Basis Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.