Senior Account Manager II

Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

DigitalOcean is seeking a Growth Account Manager who will play a critical role in expanding relationships with our existing customers and unlocking their full potential with our products and services. The ideal candidate will focus on driving account growth through strategic planning, identifying and acting on upsell and cross-sell opportunities, and ensuring maximum satisfaction and value realization for each customer.

What You’ll Do :

• Strategic Account Growth : Own and grow a portfolio of existing customer accounts by developing and executing tailored strategies that align with customer needs and drive revenue expansion.
• Onboarding and Engagement : Lead the onboarding process for new accounts to ensure a seamless start, setting the stage for long-term growth. Maintain consistent, meaningful engagement through regular check‑ins, updates, and meetings.
• Primary Point of Contact : Serve as the main relationship manager for business and high‑value customers, focusing on nurturing long‑term, trust‑based partnerships that foster growth.
• Growth‑Oriented Collaboration : Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, and cross‑sell initiatives.
• Customer Success & Retention : Drive customer retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from DigitalOcean's offerings.
• Feedback and Advocacy : Act as a customer advocate by collecting and relaying feedback to Product and Engineering teams, enhancing the overall customer experience and aligning our solutions to drive growth.
• Performance Monitoring & Metrics : Track, analyze, and report key metrics related to customer growth, health, and retention, providing data‑driven insights to inform strategies and optimize performance.

What You'll Add to DigitalOcean :

Compensation Range : $138,720 - $173,400

Why You’ll Like Working for DigitalOcean

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