Surgery Export Operations Manager

Surgery Export Operations Manager

Johnson & Johnson is recruiting for a Surgery Export Operations Manager, located in Raritan, NJ!

Remote work options may be considered on a case-by-case basis and if approved by the company.

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness.

The Surgery Export Operations Manager is responsible for the J&J affiliate exports business out of the US Global Distribution hubs. This includes responsibility for order management, disputes management, issue resolution, cross-regional governance, flow optimization, process improvements, and automation. The role is responsible for leading 5-10 direct team members.

Key Responsibilities

• Lead Export Customer Support operations, ensuring best-in-class execution of Order Management, inquiries, troubleshooting, Delivery Service Issue (DSI) investigations, claims management, special shipping requirements, and error resolutions.
• Shape and execute Export strategy, including policy development, budget alignment, and long-term business objectives.
• Leverage digital tools and analytics to build proactive monitoring capabilitiesanticipating and resolving issues before they impact customers.
• Develop and maintain performance metrics that maximize efficiency, financial health, and customer experience.
• Provide leadership on transformation projectsdriving strategy development, supporting end-to-end impact analysis, and execution of change initiatives.
• Drive credentialing and active usage of Project Management, Process Excellence, and Digital toolsapplying these to identify inefficiencies, analyze solutions, and deliver prioritized, value-based improvements.
• Define and maintain operational standards for customer interactions and service commitments, ensuring consistent expectations across markets.
• Demonstrate expertise across multiple functional areas with deep knowledge of deliver operations, planning processes, system capabilities and limitations, and customer needspositioning Export as a key driver of business success.
• Lead E2E customer-focused, decision-making across the global Export communityincluding Inter-Regional Transportation, Distribution Centers, Trade Compliance, Planning, and Affiliate partners.
• Supervise ~7 associates providing coaching, development and performance planning, and motivation to reach the individuals' highest potentials.

Qualifications

Education :

Experience and Skills :

Preferred

Other

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via

https : / / www.jnj.com / contact-us / careers

, internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is : $100,000-$172,500

Additional Description for Pay Transparency : Subject to the terms of their respective plans, employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits : Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below.