Senior Business Analyst

About Gap Inc.

Gap Inc. bridges the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About the Role

Partner cross‑brand and with Gap Inc. teams to resolve issues with the system and identify opportunities for improvement in support of business end users. Provide hands‑on support to the business on delivery of new and enhanced capabilities for supported products, demonstrating understanding of business process and workflow to support adoption. Serve as the primary contact for user support issues; manage day‑to‑day process, issue prioritization, trouble‑shooting and communication of status and resolution to impacted parties and key stakeholders. Partner with project, product management and engineering teams as needed to align on approach to drive issue resolution. Responsible for providing research, analysis, and support for identifying, evaluating, and resolving issues in process and system opportunities. Partner closely with Engineering teams to identify and prioritize technical support issues experienced by business end users, and collaborate to drive resolution to minimize risk and business disruption. Provide feedback to Product Management, Change Management and Engineering teams on opportunities for improvement in support of business end users through research and analysis. Telecommuting permissible from any location within US.

Salary Range : $174,637 - $179,637

What You’ll Do

Build segments, create monitors, and instrument conversion funnels using digital experience tools (e.g., Decibel, FullStory, ContentSquare).

Work with PIM Application (Product Information Management).

Use web‑based ticketing portal (e.g., ServiceNow) to create incident tickets, track reports and performance analytics dashboards.

Navigate and troubleshoot applications using CMS tools.

Perform financial impact analyses and build financial funnels using Adobe or other analytics applications.

Proficient in retail KPIs with understanding of essential retail metrics and ability to track and analyze KPIs related to sales, inventory management, customer service, and overall performance.

Navigate and troubleshoot applications using Promotion Creation Tools (e.g., PPC, PEM OLE).

Proficient in e‑commerce website and native app architecture, and omni‑channel cross‑functional architecture.

Write in technical query languages (SQL, SPL, NRQL).

Read and write HTML and CSS.

Who You Are

Bachelor’s degree or foreign degree equivalent in Computer Science, Computer Engineering, or related field and five (5) years of progressive, postbaccalaureate experience in the job offered or related role.

Benefits at Gap Inc.

Merchandise discount for our brands : 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

One of the most competitive Paid Time Off plans in the industry.

Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.

Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

Employee stock purchase plan.

Medical, dental, vision and life insurance.

See more of the benefits we offer.

Equal‑Opportunity Employer

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

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