Senior Account Manager, Enterprise

Job Description

Job Description

Company Overview :

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA's fastest-growing startups.

About the Role

As a Senior Account Manager, you will oversee a portfolio of enterprise buyers, ensuring their success, satisfaction, and desire to grow their share of wallet with Ghost. This role emphasizes customer success over traditional sales, focusing on driving repeat transactions, fostering long-term relationships, and optimizing client outcomes. Your expertise in strategic account management and consultative engagement will be pivotal in achieving our retention and growth objectives.

Key Responsibilities :

Strategic Account Management & Relationship Building

• Develop and execute tailored account plans for each enterprise buyer, aligning their business objectives with our marketplace offerings to maximize value and satisfaction
• Cultivate and maintain strong, trust-based relationships with senior stakeholders across client organizations, serving as their primary point of contact and advocate within our company
• Negotiate and close complex deals while collaborating with Supplier Managers and Operations to ensure a smooth end-to-end experience
• Analyze client purchasing patterns and inventory needs online and in-store, as well as via competitor shopping, to proactively recommend opportunities for inventory buys that meet client requirements and strategic intent
• Address and resolve client issues promptly and effectively, ensuring a high level of client satisfaction and retention

Performance & Market Monitoring

Cross-Functional Collaboration & Leadership

Qualifications

Our target base compensation for this position is $90,000-$120,000. This position is eligible to participate in our incentive commission plan. We value experience and are open to higher compensation for candidates with exceptional skills and background.

Benefits we offer :

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.