Call Center Representative

Job Description

Job Description

Call Center Representative

Location : Export, PA

Company : Mt. Pleasant Window & Remodeling Co.

Mt. Pleasant Window & Remodeling Co. is a fast-growing leader in the home and bath remodeling industry. We specialize in custom bath remodeling solutions that enrich the lives of our customers with beautiful, durable, and low-maintenance bathrooms.

We are currently seeking a Call Center Representative to join our team in Export, PA. This is an excellent opportunity to work with one of the fastest-growing companies in the industry, earn a competitive income, and make a positive impact by helping homeowners improve their homes.

General Purpose :

We are looking for a motivated individual with strong customer service skills . As a Call Center Representative, you will contact homeowners by telephone, set up qualified appointments for free consultations, and maintain accurate lead information.

Key Responsibilities :

Deliver a scripted pitch to homeowners, adjusting as necessary based on the conversation

Address homeowner questions and objections professionally

Collect and enter homeowner information, including names, addresses, and phone numbers

Schedule and confirm appointments for our sales representatives

Input detailed notes into the computer system about each interaction

Make quality control phone calls and follow-up calls

Answer inbound calls from potential customers responding to advertisements

Update lead information and maintain accurate reports

Qualifications :

Knowledge of sales and marketing principles and strategies

Previous experience in telemarketing, sales, marketing, or promotions is preferred

Strong communication and interpersonal skills

Proficiency in relevant computer applications

Product training will be provided

Schedule :

Monday – Thursday : 11 : 30 AM – 8 : 00 PM

Friday : 9 : 00 AM – 5 : 00 PM

Rotating Saturdays : 9 : 00 AM – 5 : 00 PM (typically every 3 to 4 weeks)

Join our team of professionals and grow your career with a company that values hard work, a positive attitude, and a passion for helping homeowners.

Apply today!

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