Customer Service Representative (Hybrid)

Customer Service Representative (Hybrid)

Information about Eurofins as a whole : Over 50,000 employees worldwide Eurofins recently celebrated 30 years of excellence in bioanalytical testing. The company has grown from 4 employees in a small lab in France to a global network. 800 state-of-the-art laboratories across 41 countries. Eurofins is one of the best performing companies in the world. In three decades, the company has grown more than 3,000 times. Eurofins is now the global market leader in environmental, food, pharmaceuticals and cosmetics testing as well as in agro-sciences CRO (Contract Research Organization) services.

Primarily responsible for the ongoing task of general customer service, including answering phone calls, responding to emails, and closing client service tickets. The Customer Service Representative serves as our customers' primary point of contact within the company. Routine use of computers and phones Routine use of the Laboratory Information Management System (LIMS) Routine customer notification on testing status Routine coordination of incoming testing Maintain accurate client files and accounts Monitor status of testing for completion High school diploma required Preferred prior sample management experience Valid Driver's License Communicate effectively, both orally and in writing; very strong organizational skills General familiarity with overall laboratory services and various regulatory programs is essential to success. Detail oriented; work independently, yet be part of the team; satisfactory technical skills, including logical thinking and deductive reasoning. Handle multiple priorities; professionalism; problem solving; handle medium stress level; organized thinking process; multitask; able to retain large amounts of information. Candidates currently living within a commutable distance of Moundsview, MN are encouraged to apply. Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidayPosition is full-time, Monday - Friday 8 : 00am-4 : 30pm. In office required for training and onboarding, then flexible up to 2 days remote. Some work performed in a warehouse setting with elevated noise levels Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer. Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.