Landscape Services Account Manager

Job Description

Job Description

Salary :

Job Title : Landscape Services Account Manager

Employment Type : Full-Time (40+ Hours per week)

Reporting to : Brian Hartwyk, Design and Sales Manager

Job Summary :

The Landscape Services Account Manager is responsible for managing and growing a portfolio of landscape service

accounts. This role ensures client satisfaction by maintaining high-quality service, fostering client relationships, and

identifying opportunities for enhancement projects. The Account Manager serves as the primary point of contact for

clients, coordinating with internal teams to ensure seamless execution of landscaping projects and services.

Key Responsibilities :

1. Client Relationship Management :

o Serve as the primary contact for assigned accounts, addressing client needs, concerns, and inquiries

promptly.

o Build and maintain strong relationships with clients to ensure satisfaction and loyalty.

o Conduct regular site visits to assess service quality and address client feedback.

2. Account Growth and Sales :

o Identify and pursue opportunities for upselling and cross-selling additional services to existing clients.

o Develop proposals for maintenance services, enhancements, seasonal extras, and Christmas Dcor to

meet client needs.

o Collaborate with the sales team to transition Design Build clients to Service Customers.

o Track and submit profitability summaries and submit billing approvals for invoicing.

3. Project Planning and Execution :

o Work with landscape designers and production teams to plan and execute projects, including installation,

maintenance, and seasonal adjustments.

o Ensure all projects comply with safety standards, regulations, company policies and industry best

practices.

4. Administrative Duties :

o Maintain accurate records of client interactions, proposals, and project statuses.

o Prepare reports and forecasts related to account performance and revenue goals.

o Monitor contract renewals and ensure timely communication with clients.

Qualifications :

Associates degree or higher in Horticulture, Landscape Architecture, Construction Management, or a related field

(preferred)

Proven experience in account management, landscaping services, or a related industry.

Strong knowledge of landscape maintenance, horticulture practices, and industry trends.

Excellent interpersonal and communication skills.

Strong organizational and problem-solving abilities.

Proficiency in LMN software and Microsoft Office Suite.

Valid drivers license and ability to travel to client sites.

Key Competencies :

Customer-focused with a commitment to exceeding client expectations.

Ability to manage multiple accounts and projects simultaneously.

Strong negotiation and presentation skills.

Team-oriented with a proactive and collaborative mindset.

Benefits :

Competitive salary and performance-based bonuses.

Company vehicle provided for work-related travel.

Health, dental, and vision insurance.

Health savings account.

Company provided short term disability, group term life insurance, and accidental death and

dismemberment.

Retirement plan with employer contribution.

Dependent care savings account.

Paid time off and holidays.

Opportunities for professional development and continuing education.