Job Description
Job Description
Description :
Under the direction of the Director of Outreach, the Outreach Representative will identify individuals and families in need of health care services throughout Somerset County and link them to Zufall Health Somerville. Outreach will be conducted to CBOs, churches, schools, and local government and non-government agencies to increase awareness of ZHC services and increase referrals to our local site in Somerville.
Essential Functions, Duties and Responsibilities
- Assists in obtaining essential support services such as Medicaid, food stamps, transportation, translation services and day care
- Serves as an advocate for the patients, and acts as a liaison between the patients and community agencies
- Attends in-service education and training programs
- Provides basic health information and education to patients
- Arranges referrals and provides transportation as needed
- Assists medical staff in care management through outreach using patient registries
- Provides ongoing social and emotional support through care management
- Completes daily activity logs, referral forms and other reports, as necessary
- Assumes other program related tasks as assigned
Requirements :
Knowledge, Skills and Abilities
Ability to communicate in English, both orally and in writing; ability to speak Spanish fluentlyAbility to operate a motor vehicle and travel within the ZHC service site areaStrong interpersonal and communication skills, and the ability to demonstrate empathyAbility to relate to patients as well as to local government and community organization workers and leadersAbility to work independently, seeks assistance when necessaryWorks with medical and social work professionals in a multi-disciplinary team, and works in a fast-paced work environmentPossesses basic knowledge of target populations’ ethnic and medical needsPossesses flexibility, cultural sensitivity and tactfulnessMaintains HIPAA compliance in all regulated transactions and complies with all regulatory standards