IT Support Specialist

Job Description

This person serves as a member of the Help Desk team of the College of Agriculture and Life Sciences IT unit. CALS IT provides technical support to college academic units, county extension offices and agricultural research and extension centers. This person supports desktop computers and various computer peripherals; provides guidance, training, and technical support to faculty, staff, and students in the use of hardware and software packages and serves as the primary point of contact for IT related issues.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or an equivalent level of education and experience.
• Experience supporting and maintaining Windows and macOS systems in an Enterprise environment.
• Demonstrated ability to diagnose and repair computer hardware.
• Experience troubleshooting and resolving basic network failures.
• Excellent communication, critical thinking, and interpersonal skills.
• Must be willing to work in a dynamic environment and acquire new skills as needed.

Preferred Qualifications

The successful candidate will be required to have a criminal conviction check.

Equal Employment Opportunity

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

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