Administrative Support Specialist

Administrative Support Specialist

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institutionwe are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight.

The purpose of the University Registrar is the responsibility for maintaining the integrity of all student academic records, admissions, and registration information. Inherent in that function is the responsibility of disseminating information from those records as needed but within compliance guidelines established both by law and by University policy.

Primary Purpose of Position

The primary purpose of this position is to coordinate and manage curricula and course changes, transfer credits for continuing, readmitted, inter-institutional, and study abroad students and the Degree Works module in Banner. Duties will include monitoring and updating curricula and course changes as approved, manages transfer credits for continuing, readmitted, inter-institutional, and study abroad students in Banner. Coordinates, and monitors the Degree Works module in the Banner Student System to include scribing of programs and will be responsible for the coordination and processing of grade changes. This position will provide assistance with the graduation process, development and documentation of policy and procedures, conduct research, and make appropriate disposition of inquirer involving the interpretation of policies for expeditious response, make decisions on specific operating problems in accordance with institutional policies and procedures, and perform other related duties as assigned.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a working knowledge of Student Banner or an equivalent system; knowledge of Microsoft Office (Word and Excel, Publisher, PowerPoint) Applications; knowledge of office management; knowledge of coordinating and managing curricula and course changes, transfer credits for continuing, readmitted, inter-institutional; Knowledge of Degree Works; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education / Experience

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Monday - Friday 8-5

Position required to work during periods of adverse weather or other emergencies

No

Campus Security Authority Designated Position

No

Key Responsibilities and Related Competencies

Required Competency : Verbal Communication

Expresses the knowledge and ability to present ideas clearly, concisely, and in an organized manner the policies and procedures of the University, and those of relative state and federal guidelines, especially those of the Family Educational Rights and Privacy Act (FERPA). Ability to explain and interpret these policies, procedures, guidelines accurately in response and relationship to the specific needs of faculty, staff, students, and other customers.

Required Competency : Written Communication

Knowledge, ability, and word processing skills to prepare accurately appropriate letters, memorandums, official transcripts, and other documents as required by the request of the faculty, staff, students, and other customers. Ability to prepare in writing recommended updates to procedures as system and job requirements are in transition.

Required Competency : Office Technology

Selects, understands, and fully applies a variety of features in software programs (Microsoft Office Suite Products, HighView and Banner XtenderSolutions Imaging Software); databases (Imaging References Database); information systems (Banner System, Student Information System 'SIS Plus'); specialized equipment (scanners, fax machines, copiers, network printers).

Required Competency : Problem Solving

Recognize, define, and resolve non-standard problems using operating procedures, practices, and established precedents. Resolves recurring issues and problems as well as some unique situations. Anticipates problems and develops recommendations for management resolution. The ability to ask the appropriate questions of customers, so that resolution of the problem may be handled with timeliness and accuracy and with good customer service.

Required Competency : Program Knowledge

This position will be responsible for the coordination and monitoring of the Degree Works module in the Banner Student system. This position will monitor and update in the Banner system approved curricula and courses. This position will be the liaison between the Registrar's Office and the Degree Works Committee and will work closely with departments to insure accuracy of curricula in the Banner Student system. This position accurately and efficiently coordinates, researches, and manages transfer credits for continuing, readmitted, inter-institutional, and study abroad students. Communication with the various University Admissions Offices and academic departments is required. This position will monitor and maintain the Inter-Institutional and Study Abroad processes and will coordinate these programs with the University International Affairs Office.

Required Competency : Policy and Program Development

This position will advise the Associate Registrar and Registrar of program changes with the Transfer Credit / Degree Works processes and will evaluate and document data entry and internal process changes.

Required Competency : Information / Records Administration

Ability to conduct academic record search and retrieval. Ability to demonstrate records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations. Reviews information for completeness and accuracy using multiple guidelines.

Posting Detail Information

Posting Number : SPA01435P Open Date : 10 / 15 / 2025 Close Date : 10 / 26 / 2025

Special Instructions to Applicants

Applicant Documents Required Documents 1. Resume / CV 2. Letter of Recommendation 1 3. Letter of Recommendation 2 Optional Documents 1. Cover Letter 2. Unofficial Transcripts (official required from selected candidate) 3. DD-214 (Veterans Only) 4. NGB23A or NGB22 / DD256 (National Guard Only)

Supplemental Questions Required fields are indicated with an asterisk (

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North Carolina Central University 1801 Fayetteville St. Durham, NC, 27707 Mainline : 919-530-6100