Naval/Marine Corps Intranet End User Support (On-Site)

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY

Future Need - Actively Interviewing

Location: COMNAVSURFLANT (CNSL), Naval Base, Norfolk, VA

Are you ready to make a meaningful impact supporting the U.S. Navy? We're seeking a skilled Naval/Marine Corps Intranet (NMCI) End User Support Technician to ensure user access to critical systems, applications, and peripherals.

Position Description: The Naval/Marine Corps Intranet (NMCI) End User Support Technician provides command-level support to internal naval system users and peripheral devices.

Minimum/General Experience: 5 years of experience working with NMCI networks

Minimum Education: High School diploma

Essential Skills/Qualifications:

• Above average experience providing customer support to internal systems (e.g., phone, email)
• Above average experience providing help desk support to the NMCI network
• Above average experience in submitting Move/Add/Change (MAC) and account build out requests
• Strong knowledge of Secretary of the Navy (SECNAV) Manual-5510 and Secretary of the Navy Instruction (SECNAVINST) 5239.1 publication series
• Excellent oral and written communication skills
• Strong attention to detail skills
• Ability to establish and maintain positive interpersonal relationships
• Ability to collaborate and problem-solve in a team environment

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location - COMNAVSURFLANT (CNSL), Naval Base, Norfolk, VA; Consists of travel up to a 50-mile radius.
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security: Must have an active Secret security clearance to be considered; Ability to maintain a DoD Clearance

• U.S. Citizenship

DoD Clearance Consists of a review of up to but not limited to:

• Covers 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• A check of local law enforcement agencies with jurisdiction over the areas where the applicant has lived, worked, or attended school
• Education check- Attendance and Degrees
• Employment verification -may include interviews of supervisors and/or co-workers
• Corroboration of unemployment
• May include reference interviews
• May include interviews of the individual, former spouse (s)
• Confirmation of all residences
• Verification of public record information

Acceptable Credentials

Tasks/activities include, but are not limited to:

• Provides NMCI/Flank Speed end user support
• Assists the CNSL Information Technology (IT) Manager on the maintenance and upkeep of the headquarters and ashore
• Manages, maintains, and tracks NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders for all headquarters and ashore subordinate commands
• Develops project and program plans and milestones
• Participates in program reviews, status assessments, project and program planning, and project status reviews
• Provides periodic NMCI Program Maintenance reports to the Chief Information Officer (CIO) to support annual budget reviews for NMCI services
• Responds to technical issues for the CNSL staff in support of the CNSL readiness assessment mission
• Provides hands-on assistance for non-help desk related issues
• Configures laptops for remote access for CNSL staff travel
• Maintains an accurate inventory of NMCI and government assets
• Provides end user support for NMCI hardware and software including various Microsoft products
• Assists with printer and peripheral device support

Compensation & Benefits: The annual projected pay range for this position is $50,528 - $61,508 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.

All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.

If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:

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