Helpdesk Support I

Job Description

Job Description

ROLE PURPOSE

The purpose of this role is to work helpdesk tickets, manage network peripherals to include installation, configuration, troubleshooting, and documentation.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Configures, installs, and upgrades, as necessary, software and hardware in new and existing computer workstations.
• Troubleshoots and resolves problems with end user hardware, operating systems, software applications and network connectivity.
• Works Helpdesk ticket request from staff.
• Updates the Support Desk with resolutions to reported problems.
• Works with the Senior Network Administrator on projects, as needed.
• Actively participates in all staff meetings in order to maintain awareness of organizational issues, promotional campaigns, stays current on policies, procedures, compliance and makes suggestions for improvement.
• Works to increase knowledge, technical skills and professional development through available internal and external sources.
• Works as a member of the Argent Credit Union team to ensure achievement of the credit union’s mission and goals.
• Maintains a professional work environment and businesslike appearance.
• Perform additional duties and responsibilities as deemed appropriate.

Hours 8 : 00am- 5 : 00pm