Technical Support Specialist (Entry Level) - Data Platform & AI

Overview

Nexus Cognitive is seeking an entry-level Technical Support Specialist to help customers succeed with our modern data & AI platform. You'll be the first line of technical triage, diagnosing issues, answering product questions, and partnering with Product / Engineering to drive quick, high-quality resolutions. A strong aptitude for data is preferred.

What You'll Do

• Frontline triage & resolution : Own inbound tickets (email / portal), meet response & resolution SLAs, and deliver a great customer experience.
• Escalate well : Write clear recreation steps, environment details, and impact; collaborate with Engineering & Product on fixes and workarounds.
• Document & educate : Publish KB articles / FAQs, update runbooks, and host short customer "how-to" sessions or office hours.
• Reliability & process : Participate in incident response, post-incident reviews, and continuous improvement of tools and workflows.
• Security & compliance : Handle sensitive data responsibly and follow access, logging, and retention policies.
• Experience diagnosing issues with data workflows : validate pipelines, jobs, and transformations; check permissions; reproduce issues in test environments preferred.
• Experience using data skills : run basic SQL (SELECT / JOIN / WHERE), inspect CSV / JSON, call APIs (Postman / curl), and interpret logs / metrics preferred.

Outcomes (How We'll Measure Success)

Requirements

What You Bring (Must-Haves)

Nice to Have

Work Expectations

Dallas, TX

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