Quality Engineer II, Quality Engineering & Testing

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines : credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Essential Functions :

Technical - deep experience in integrating a strong software development background with a passion for the discipline of Quality Engineering.

• o Create and maintain automated UI and API tests
• o Write and execute Test Case to ensure development outputs meet defined specification cases in coordination with Business requirements and Technical Specifications
• o Review, validate, and document the setting controls for card programs using platforms like Fiserv
• o Pinpoint and rectify inconsistencies within card program setting controls, ensuring accurate configurations
• o Document software defects using JIRA bug tracking system
• o Be able to use Test Case Management tools such as Zephyr
• o Monitor bug resolution efforts and track successes
• o Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution
• o Participate in test case reviews and ensure requirements traceability, proper coverage
• o Perform Exploratory, Functional, Integration, UI, back-end testing, White box / Black box testing. Demonstrate the capacity to investigate and debug complex issues.
• Methodology -deep expertise and knowledge in Quality Engineering standards, processes, policies, and procedures.
• o Demonstrate and evangelize a passion for process and methodology through daily actions
• o Adhere to and support all established and documented methodology / best practices in alignment with the Release methodologies and processes
• o Adhere to and support group processes, procedures, and standards to drive and guide a repeatable, reliable delivery of high-quality software products and services
• o Display a basic understanding of testing methodology and product knowledge in the design of tests
• Team Support / Leadership - deep commitment to working in and fostering a highly collaborative, innovative, and high performing product team.
• o Advise, assist, and mentor QE team members with distributed testing responsibilities
• o Evangelize, support, and embody Cardworks's Company Mission, Strategy and Values
• o Foster a culture of ownership and pride for delivering the highest levels of quality and excellence
• o Assess solution risk and assist the project team in prioritizing testing efforts

Skills & Competencies

Education or Prior Work Experience

o Credit card processing and payment processing platforms

Location : Horsham PA - (Hybrid)

Our Employee Value Proposition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.