Temporary Return Load Planner

CORE ROLES & RESPONSIBILITIES

80% Load Planning

o Arrange return in a timely fashion to meet customer scheduled pick up dates

o Plan and schedule using the most efficient and cost-effective delivery methods; Truckload, Less

Than Truckload, and Parcel

o Track and trace shipments

o Provide world class customer service to internal and external customers

o Monitor RAs to ensure it is compliant with return policy

o BOL management to confirm load was received in full

20% Investigateand Analyze

o Work in liaison with warehousing, transportation and customer to resolve RA discrepancies

o Report all aging RA (Return Authorization) root cause and actions weekly to Management

o Research customer chargebacks and deductions that relate to open RAs not received

REQUIREMENTS : o Bachelors Degree

o Must have strong analytic skills

o Must have a drivers license & be able to travel to other states

o 1-2 years of load planning or logistics experience is desired

o Strong MS Office skills (Excel, PowerPoint, Word)

o WMS and TMS skills are plus