Help Desk Coordinator

COMPANY OVERVIEW

Headquartered in Houston, Texas, Texas Petroleum Group (TPG) is a retail fuel company managing ~300 retail gas stations in Texas with a variety of commercial constructs. Operating under the Tradename “Timewise” the team has a strong legacy of operating excellence in the Texas market and takes pride in their customer service and bottom-line focus. Recently acquired by Shell, Texas Petroleum Group is being operated independently as a wholly owned subsidiary and entering a phase of significant transformation and growth.

POSITION SUMMARY

As a Helpdesk Coordinator you will use advanced tools to remotely troubleshoot, repair, and upgrade assets, manage work requests, and coordinate contractors to resolve issues.

JOB DUTIES

• Report to the TPG Assistant Maintenance Director in Houston.
• Collaborate with subject matter experts to solve daily challenges in the Petroleum Industry.
• Maintain asset uptime for an assigned site list.
• Act as a backup dispatcher, handling calls, emails, and dispatching work orders.
• Grow with the evolving call center to better support our stores.
• Utilize Insite360, Netops, Titan, and other remote monitoring software to maintain equipment and maximize uptime.
• Decide on dispatching TPG technicians or contractors if issues cannot be resolved remotely.
• Support special projects assigned to the Maintenance Department.

SKILLS REQUIRED

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