Talent.com
No longer accepting applications
Technical Support Representative - Onsite

Technical Support Representative - Onsite

Teleperformance USABrownsville, TX, US
15 hours ago
Job type
  • Full-time
Job description

Category : Technical Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k, and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team, fielding customer inquiries and finding innovative responses, you will work in a collaborative and engaging environment. No two days will be the same. As you grow and challenge yourself, your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the top of the company? At TP, the sky is the limit!

This position will be based on-site at our Brownsville, Texas location.

Your Responsibilities

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

  • Provide front line, first level, technical assistance for consumers
  • Support client-specific high-speed internet services, delivering an exceptional customer experience
  • Resolve technical problems within a fast-paced, customer-facing environment
  • Troubleshoot and resolve issues related to internet connectivity, performance, and devices
  • Support customer needs related to internet services and devices, including troubleshooting and resolution techniques
  • Deliver support for internet service and connectivity issues related to OS, PC, and browser configuration
  • Demonstrate advanced product knowledge and the ability to solve customer issues
  • Resolve customer issues on the first call as often as possible
  • Open and manage trouble tickets for user issues, data networks, and OS issues
  • Be patient, courteous, and friendly with customers at all times
  • Maintain a positive attitude
  • Address and solve technical problems promptly and complete work within expected timeframes
  • Adhere to work schedules and support management directives
  • Support TP policies and procedures
  • We're looking for fearless people—those inspired to deliver their best in everything they do.

  • 6 months customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows OS
  • Organization and work prioritization skills
  • Be Part of Our TP Family

    We aim to create an environment where employees feel valued, inspired, and supported to bring their best selves to work. We believe happy, healthy employees are more productive, creative, and engaged. Our culture promotes inclusion and diversity, welcoming everyone and making them feel valued.

    TP is an Equal Opportunity Employer.

    J-18808-Ljbffr

    Create a job alert for this search

    Technical Support Representative • Brownsville, TX, US

    Related jobs
    • Promoted
    Technical Support Representative - Onsite (Brownsville)

    Technical Support Representative - Onsite (Brownsville)

    Teleperformance USABrownsville, TX, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustai...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Representative - Onsite

    Technical Support Representative - Onsite

    Teleperformance USABrownsville, TX, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 30+ days ago
    • Promoted
    Inbound Sales Representative - $16.00 Hourly + Commission (Remote Texas)

    Inbound Sales Representative - $16.00 Hourly + Commission (Remote Texas)

    Extra Space StorageBrownsville, TX, US
    Remote
    Full-time
    At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded com...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Representative - Onsite

    Technical Support Representative - Onsite

    TeleperformanceBrownsville, TX, US
    Full-time
    TP Technical Support Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline th...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    End User Support (Brownsville)

    End User Support (Brownsville)

    TechDigital CorporationBrownsville, TX, United States
    Full-time
    General Description As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience, is customer service oriented and provides timely and high quality techni...Show moreLast updated: 9 hours ago
    • Promoted
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    TeleperformanceBrownsville, TX, US
    Full-time
    TP Banking Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streaml...Show moreLast updated: 30+ days ago
    • Promoted
    Bilingual Territory Sales Representative (San Antonio, Texas)

    Bilingual Territory Sales Representative (San Antonio, Texas)

    First Help FinancialHarlingen, TX, US
    Full-time
    Territory Sales Representative.Territory position in San Antonio, TX, and the surrounding areas (McAllen, Harlingen and Del Rio). You Report To : Regional Sales Manager.First Help Financial, voted an...Show moreLast updated: 30+ days ago
    Competency Assessor, EIC Maintenance (Ref ID : 443)

    Competency Assessor, EIC Maintenance (Ref ID : 443)

    NextDecadeBrownsville, Texas, United States, 78520
    Full-time
    Competency Assessor, EIC Maintenance (Ref ID : 443).NextDecade is committed to providing the world access to reliable, lower carbon energy. We are focused on delivering secure, low-cost, and sustaina...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Expert - Onsite

    Tax Expert - Onsite

    IntuitOLMITO, Texas, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 8 days ago
    • Promoted
    Tech Lead, Web Core Product & Chrome Extension - Brownsville, USA

    Tech Lead, Web Core Product & Chrome Extension - Brownsville, USA

    SpeechifyBrownsville, TX, US
    Full-time
    The mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – ...Show moreLast updated: 4 days ago
    • Promoted
    Customer Care Representative - Onsite

    Customer Care Representative - Onsite

    TeleperformanceBrownsville, TX, US
    Full-time
    Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Tax Associate - Onsite

    Tax Associate - Onsite

    IntuitOlmito, TX, US
    Full-time
    Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United ...Show moreLast updated: 12 hours ago
    • Promoted
    • New!
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionArroyo, TX, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 17 hours ago
    • Promoted
    Current Product Engineer

    Current Product Engineer

    AptivMatamoros, Tamaulipas, Mexico
    Join to apply for the Current Product Engineer role at Aptiv.The Current Product Engineer on our team shall be responsible to give technical support to operations, response team, operation launch a...Show moreLast updated: 13 days ago