Client Manager II

Client Manager II

Under routine supervision, the position is responsible for liaising between core stakeholder groups within J.B. Hunt and the customer to align expectations and objectives to maintain and exceed customer satisfaction. On a day-to-day basis, acts as internal owner of an account who works with assigned customer(s) to ensure uniformity in our business practices, support needs, resolve issues, and overall relationship management. Accounts assigned to this position are typically smaller with lower revenue, demand, volume and / or complexity.

Key Responsibilities

• Work closely with internal teams, such as Operations and Customer Experience, to ensure they have the tools, knowledge, training, and support needed to perform their responsibilities for startups and changes to existing accounts
• Drive retention and growth of current business to maintain and exceed profit levels
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients
• Serve a key role in the execution of special projects, often including expansion of service for clients
• Monitor billing and receivables; work with internal teams to keep clients in line with contract rules and payments
• Develop and implement uniform practices and methodologies to ensure clients receive high levels of service from each account location regardless of operational region
• Present to clients on a regular cadence and as needed both onsite and / or remotely; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and / or cost and delivery analysis
• Provide reporting / presentations for internal and external audiences; topics include, but are not limited to cost studies, measurement tools, key performance indicators, utilization studies, service level management, acceptance rates, award compliance, and / or cost and delivery analysis

Qualifications

Minimum Qualifications :

Preferred Qualifications :

This position is not eligible for employment-based sponsorship.

Compensation : Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits : The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

Education : Bachelors : Business Administration / Management, Bachelors : Supply Chain Management, Bachelors : Transportation Logistics, GED (Required), High School (Required)

Work Experience : Customer Service / Account Manager, Sales, Transportation / Logistics

Job Opening ID : 00607876