Job Description
Job Description
OVERVIEW
We are seeking an Senior Manager, IT Delivery & Client Engagement Manager in the Greater Seattle Area. This role will manage client relationships, ensure service quality and SLA performance, and lead operational teams across IT service divisions. Candidates should have experience in client relationship management and team leadership within IT or managed services.
- Salary Range : $130,000 to $140,000 DOE
- Location : SeaTac, WA (must be located in the Greater Seattle Area)
- Work Environment : 5 days in office a week
- This position is not eligible for C2C, visa transfers, or sponsorship
RESPONSIBILITIES
Manage business relationships with major enterprise clients, providing expert technical hardware guidance and IT solutions to optimize their technology infrastructureServe as primary point of contact for strategic IT accounts, ensuring seamless service delivery across managed network services, IT support, and technology implementationsLead and develop operational teams to create an environment that encourages technical innovation, collaboration, and professional growthBuild effective, process-driven teams by participating in talent acquisition and developing comprehensive training programs for new hiresDevelop and implement streamlined IT operational processes that align with company vision and client technology requirementsWork with senior leadership to execute technology strategies, IT budgets, and service delivery initiativesLead process improvement initiatives to enhance IT service delivery, network management, and technical support operationsMonitor and optimize team performance through effective collaboration with team leads and key technical stakeholdersOversee day-to-day operations of growing IT service divisions while maintaining quality and efficiency standardsDrive operational improvements that support technology revenue growth and long-term client IT partnershipsQUALIFICATIONS
8+ years of management experience in IT services, managed services, network operations, or related technology industriesProven track record of leading technical teams across multiple IT departments or service linesStrong experience in technology client relationship management and IT account oversightBackground in IT operational process development and technical team leadershipStrong ability to lead, coach, and develop high-performing IT and technical support teamsSolid project management and IT process improvement capabilitiesExcellent stakeholder management and relationship-building skills with technology clientsStrong understanding of managed IT services, network operations, and technical support deliveryKnowledge of field service operations for hardware support and technology implementationsExcellent communication skills with ability to translate technical concepts across all organizational levelsStrong collaborative approach with cross-functional teams and technical specialistsCommitment to maintaining high IT service standards and continuous technical improvementPREFERRED QUALIFICATIONS :
Bachelor's degree in Information Technology, Computer Science, Business, or related fieldExperience working with large enterprise IT clients or strategic technology accountsBackground in multi-service IT environments or managed service provider (MSP) operationsProven track record of contributing to technology revenue growth through operational excellenceITIL, PMP, or other relevant IT management certificationsKnowledge of network infrastructure, cloud services, or enterprise hardware supportWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.