Account Manager

Job Description

Job Description

🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together.

From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.

💻 Role

Our Account Management team is responsible for driving business growth and fostering deep partnerships with our sellers on Whatnot. This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building short and long term strategies to drive growth and innovation. We are seeking an experienced leader who is a self-starter, has strong business acumen and is passionate about sellers, people, and shaping the future of e-commerce.

Develop and nurture strong seller relationships to support the business through a consultative approach. Deeply understand sellers' business, seller growth and scale opportunities. Deliver executive-level coaching needed to help Whatnot sellers achieve high growth goals and build a best-in-class buyer experience

Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.

Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption.

Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact, and needs to unlock growth.

Own project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes.

Team members in this role are required to be within commuting distance of our New York City, NY, Los Angeles, CA or San Francisco, CA hubs.

👋 You

Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here.

You should have 5+ years of experience working in strategic partnerships, business development, partnership development, client services, and / or account management function, specifically working with top business partners, streamers, and / or creators, plus :

Data-Driven Approach : Able to go extremely deep into your sellers' data, analyze performance, and understand how to leverage insights to help them improve.

Salesforce, Gong, Sigma proficiency : Expertly manage accounts and workflows using Salesforce, Gong, Sigma, and adjacent tools to create visibility, automate routines, and inform data‑driven decisions.

Exceptional interpersonal skills : Ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and strong business judgement.

Project management discipline : Apply rigorous project management practices—scope, timeline, risks, and communications—to run various concurrent projects effectively.

Stakeholder engagement : Build trust and alignment with internal and external stakeholders through structured updates, proactive communication, and cross-functional leadership skills.

🙏  Nice to Have

Be a Whatnot seller or entrepreneur yourself.

Passion for creator communities and / or existing Whatnot product categories

Experience buying and selling in online marketplaces.

🎁 Benefits

Generous Holiday and Time off Policy

Health Insurance options including Medical, Dental, Vision

Work From Home Support

Home office setup allowance

Monthly allowance for cell phone and internet

Care benefits

Monthly allowance for wellness

Annual allowance towards Childcare

Lifetime benefit for family planning, such as adoption or fertility expenses

Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

Monthly allowance to dogfood the app

All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

Parental Leave

16 weeks of paid parental leave + one month gradual return to work

• company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range : $134K - $180K