Help Desk Technician

Job Description

Job Description

We are seeking a motivated and customer-focused Help Desk Technician to join a healthcare organization based in Des Moines, Iowa. This is a 100% onsite position supporting a multi-location environment and providing day-to-day technical support for staff and devices across Des Moines.

Contract Opportunity | Must be U.S. Citizen or Green Card Holder | 100% Onsite in Des Moines

This role is ideal for someone who thrives in a hands-on, fast-paced environment, enjoys solving problems, and is eager to grow within IT. The selected candidate will join a small, collaborative support team that values reliability, initiative, and strong communication skills.

Responsibilities

• Provide front-line technical assistance and support for user issues, hardware, software, and network troubleshooting.
• Utilize the IT ticketing system to log, prioritize, and resolve requests in a timely and professional manner.
• Install, configure, and repair desktop and laptop computers, printers, scanners, telephones, and other peripherals.
• Support and maintain user accounts, access rights, and security groups within Active Directory.
• Assist with onboarding new users and training staff on software and hardware use.
• Communicate and coordinate with software vendors for application support, upgrades, or issue resolution.
• Implement and document software updates and equipment changes.
• Escalate complex issues to the appropriate technical team members when necessary.
• Maintain and track IT inventory, including devices and network equipment.

Required Skills & Qualifications

Preferred :