Customer Support & Admin Virtual Assistant for a Retail and E- commerce Company in Australia (Home Based Part Time)

Virtual Assistant

Manage and respond to customer enquiries via email and Shopify messages.

Liaise with our 3PL provider to follow up on lost parcels, shipping delays, and order issues.

Monitor and ensure Shopify orders are correctly synced with the 3PL system.

Track open customer cases and maintain accurate communication logs.

Collect and forward supplier invoices to Xero via email for bookkeeping.

Support email marketing initiatives - drafting simple announcements and promotional emails via Omnisend.

Create basic email and social graphics in Canva, following brand guidelines.

This role is only open to Filipinos permanently residing in the Philippines.

Minimum 2 years' experience in admin, e-commerce, or customer support roles.

Strong written English and communication skills.

Experience using Shopify (order management and basic troubleshooting).

Familiarity with Xero (invoice handling).

Proficiency in using Omnisend or similar email marketing platforms.

Proficiency with Canva for simple graphic creation.

Organised, responsive, and attentive to detail.

Experience working with Australian clients preferred.

Please only apply for this role if you have the following home office requirements :

Perfectly working headset and webcam.

Stable internet connection of at least 25 Mbps ~ 50 Mbps.

Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later.

Quiet room with no distractions or background noises.

A backup plan if the power goes out or if your internet connection becomes unstable during your shift.