Scheduling Coordinator

Join our team

With a global footprint spanning six countries around the world, Dovida delivers nine million hours of care each year.

In Ireland, our network of 25 offices and 350 key players manage 4,000 professional caregivers, who support, uplift and empower 7,000 clients in cities, towns and villages across the country.

Dovida’s  ‘Circle of Care’   philosophy ensures it fulfils its promise :  Your Life, Your Way

Who we`re looking for

As a  Scheduling Coordinator  you should have following skills and experience.

Must demonstrate excellent oral and written communication skills and the ability to listen effectively.

Must have the ability to organise and prioritise daily, quarterly, monthly and yearly work.

Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

Must have the ability to establish good working relationships with the office colleagues, clients and CAREGivers

Must have computer skills and be proficient in Word and Excel

Must present a professional appearance and demeanour

Must have the ability to perform duties in a professional office setting

What you`ll do

To organise all rotas and staffing requirements. (Rostering shifts)

Monitoring, mediating and logging both Client and Caregivers concerns

Effectively managing and developing excellent relationships with the Caregivers and Clients

Actively encouraging contact between Caregivers and Clients and the office

Coordinate and maintain a complete Client service schedule using our in-house CRM system- People Planner

Accurately enter and maintain Client and Caregivers records

Record Caregivers hours and enter hours into People Planner

Deal with emergency situations decisively and effectively

Answer incoming calls in a friendly, professional and knowledgeable manner

Participate as needed in meetings related to Caregivers scheduling / work rotas

Perform any and all other functions deemed necessary

What you`ll get

Competitive Pay

Laptops

Paid Annual Leave

Career Growth

Training and on going developmental support

Good Work Life Balance

For information on how Dovida processes your personal data please see our

Dovida-Candidate-Privacy-Statement-1.pdf

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