DDI Systems Administrator

Job Description

Job Description

The DDI System Administrator perform Help Desk Services support for computer Desktop, Laptop, and peripheral equipment and DDI systems and applications.

Education and Experience :

(Preferred) Bachelor’s Degree

2 to 3+ Years of experience

Security+ CE (or appropriate DoDM 8570 Baseline Certification)

IAT Level II certification is required before start

Public Trust Clearance – Tier 3

System Administrator Responsibilities :

Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer’s problem at Tier 1 or Tier 2 Help Desk support.

Provide installation, support and maintenance for approximately (23) Servers used for printer services, database or file storage services, medical application services, or other business functions.

Perform maintenance and technical support for network security applications such as hard-disk encryption.

DDI Support Responsibilities

Diagnose, troubleshoot, and repair Navy DDI problems reported by end users regarding the Information Systems and other hardware that has been provided for their use.

Coordinate with equipment vendors as required to diagnose problems, perform troubleshooting, and install replacement components for defective parts.

Assist Field Technicians and the end-user with obtaining, installing, configuring, and repairing Information Management Systems and peripherals.

Diagnose and troubleshoot problems affecting software applications used by Navy end-user and coordinate with the site Systems Administrators as necessary to resolve problems.

Install and configure new Navy DDI hardware including upgrades acquired by the Government and ensure that the equipment operates according to the manufacturer’s specifications and / or in compliance with current Government Information Security guidelines.

Install Navy DDI software on new hardware and may be required to transfer user data files from old equipment to the new equipment and perform functional testing with the end-user after installation to ensure that full functionality exists with the new equipment, as required.

Relocate, install, or retrieve Navy DDI computer equipment to / from other locations as required and ensure that all configuration and asset inventory documents are updated to reflect the new location.

Responsible for digital sensors, drivers for the digital sensors, operation of the APTERYX application and coordinating replacement of bad devices.

Provide help desk Tier 1 and Tier 2 support. The help desk functions as the single contact-point for end-users' incidents. Provide assurance that service requests, incidents, and problems are managed in accordance with industry best practices.

Support other 3rd party software in support of dental clinic operations, such as; DENCAS, CareStream, MedWeb, Dolphin, SDI, Dental PAX integration, and other new technologies as required.

Perform Configuration updates, changes, and installations of new hardware and software to be in compliance with Government Information Security guidelines.

Knowledge and Skills :

Excellent verbal and written communication skills

Ability to organize and facilitate planning and demonstrations

Ability to track, manage, and ensure projects tasks are completed in a timely manner

Strong commitment to providing quality service

Excellent interpersonal, negotiation and communication (verbal and written) skills

Excellent organizational, time management and follow through skills

Ability to manage multiple competing priorities

Strong analytical and follow through skills

Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments

Ability to work well independently on defined tasks

Ability to work well as part of a team

Knowledge of ServiceNOW Ticketing / Global Service Center

Basic knowledge of network troubleshooting (PING, Speedtests)

Knowledge of Windows 10 and 11 OS

Knowledge of MS Office 365

Knowledge of DENCAS, CareStream, MedWeb, Dolphin, SDI, Dental PAX Active Directory

Knowledge of APTERYX application

Technical Knowledge

Experience with call management system

Experience with ServiceNOW Ticketing / Global Service Center

Experience with troubleshooting DENCAS, CareStream, MedWeb, Dolphin, SDI, Dental PAX Active Directory

Experience with troubleshooting APTERYX application and coordinating replacement of bad devices

Travel Requirements :

This position will involve less than 10% travel

Clearance / Citizenship :

Public Trust Tier-3

Must be US Citizen

Location :   Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064