Job Description
Job Description
Benefits :
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
GCA is The Video Teleconferencing (VTC) Administrator provides technical support, operation, and maintenance for Defense Logistics Agency (DLA) Information Operations AV / VTC systems. This includes managing and troubleshooting CODECs, AV / VTC network connections, controllers, audio systems, wired / wireless interfaces, Cable TV, CCTV, and other AV / VTC-related equipment and peripherals within the Government computing environment.
Working under general supervision, the VTC Administrator ensures reliable, secure, and high-quality video teleconferencing operations across the enterprise. The role involves configuring systems, monitoring performance, diagnosing issues, and coordinating with network and infrastructure teams to maintain mission-critical communications capabilities.
Responsibilities :
Operate, monitor, and maintain the Clients AV / VTC systems, ensuring optimal performance and minimal downtime.Provide setup, testing, and support for scheduled and ad-hoc VTC sessions in both classified and unclassified environments.Configure, integrate, and troubleshoot CODECs, controllers, cameras, microphones, displays, and supporting AV components.Support wired and wireless AV / VTC network connections and interfaces.Perform preventive maintenance and software updates to ensure continued system stability and compliance.Respond to service requests and resolve technical issues related to AV / VTC systems in a timely manner.Collaborate with network and IT support teams to diagnose and resolve connectivity or performance problems.Support Cable TV, CCTV, and related systems within the Government computing environment.Maintain accurate documentation of configurations, troubleshooting procedures, and support activities.Provide user assistance and training on the proper use of VTC systems.Minimum Requirements :
Experience : Minimum of three (3) years of progressive Information Technology (IT) experience in the Video Teleconferencing (VTC) domain, including deployment, troubleshooting, and operational support in a dynamic environment.Knowledge :Strong understanding of AV / VTC system components, including CODECs, controllers, audio and video interfaces, and network connectivity.Familiarity with secure communications environments and DoD network infrastructure.Experience supporting enterprise-level conferencing solutions (e.g., Cisco, Poly, Crestron, or equivalent).Education : High school diploma or equivalent required; associates or bachelors degree in IT, Computer Science, or a related field preferred.Security and Certification Requirements :
Sensitivity Level : IT-II Critical SensitiveSecurity Clearance : Secret (must possess or be eligible to obtain)DoD 8570 Baseline Certification : IAT Level II (e.g., Security+ CE )Client Approved Continuing Education (CE) Certifications :Cisco Certified Support Technician (CCST) IT Support (100-140)Cisco Certified Support Technician (CCST) Networking (100-150)Cisco Certified Support Technician (CCST) Cybersecurity (100-160)GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
Competitive CompensationPaid Time off includes 10 federal holidays and 15 additional days.Bereavement LeaveParental LeavePTO Cash outCompany Paid STD and LTDLife and AD&D Insurance70% employer paid Medical, Prescription, Dental, and Vision Coverage401k Savings and company matchEmployee referral programAt GCA , we stand at the forefront of innovation, lighting the way towards a future where technology serves as a beacon of possibility. As a premier provider of Information Technology and Audio-Visual Integration services, our mission is to empower individuals and organizations to navigate the digital landscape with confidence and clarity. We work to provide the latest information technology support services and Audio Visual system solutions to our customers worldwide.
