Contact Center Representative I

Contact Center Representative I

Join OURCU : Empowering Members, Strengthening Communities

At OURCU, we believe great service starts with people who care. We're looking for a Contact Center Representative I to join our team- someone who loves helping others, thrives on solving problems, and brings resourcefulness and professionalism to every interaction. If you have a strong background in customer or member service and want to grow your skills in a collaborative, mission-driven environment, this could be the role for you.

What You'll Do

As a Contact Center Representative I , you'll be the first point of contact for members by phone, live chat, email, and secure message. Every day will bring something new- helping a member reset their online banking, researching a loan payment, troubleshooting mobile banking issues, or walking someone through account options.

This role calls for both technical confidence and the ability to explain technology in clear, simple ways. You'll use all available resources to resolve issues quickly and effectively, balancing empathy with accuracy. Sometimes that means working independently to dig into a problem, and other times it means collaborating closely with your teammates to make sure a member gets the best possible service.

You'll also have the opportunity to offer relevant products and services that align with members' needs and goals, helping them simplify their financial lives and get more value out of their credit union membership.

Key Responsibilities

• Be the first point of contact for members by phone, live chat, email, and secure messaging
• Use resourcefulness and problem-solving to resolve issues
• Provide accurate, timely information on accounts, payments, transfers, interest rates, loans, and savings programs
• Troubleshoot and support members with online and mobile banking, bill pay, and other digital tools, adapting explanations to different levels of tech comfort
• Keep member records and documentation complete, accurate, and up to date
• Offer products and services based on members' needs in a professional and member-first way
• Collaborate with your team and support other departments with clerical tasks, account verification, and correspondence
• Balance teamwork with the ability to work independently and manage your own priorities

We're Seeking Someone Who Is :

Key Qualifications

Why Join OURCU?

At OURCU, people come first- our members and our employees. We offer a supportive, team-first culture, opportunities for growth, and a competitive benefits package designed to help you thrive personally and professionally.

Benefits Include

Free Employee Assistance Program (EAP)

Compensation & Growth

Location & Schedule

This is a full-time, in-person role based at our Mountain View Shelton Branch Contact Center. The schedule is Monday through Friday, with shifts rotating weekly between :

Ready to Make a Difference?

If you're ready to bring your customer service experience, problem-solving skills, resourcefulness, and tech know-how to a team that values both collaboration and independence, apply today! Join a workplace that supports your growth and makes a difference in the community.

OURCU – Serving members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact or call us at (800) 426-5657 .

As part of our employment process we require a criminal background check and credit check.

Job Posted by ApplicantPro